Amgen Jobs

Mobile Amgen Logo

Job Information

Amgen Commercial Innovation Lead in Thailand


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.


What you will do

Job Description:

  • Lead the development, strategy and country implementation of a new Customer Engagement Model (nCEM), based on the Global Customer 360 (C360) blueprint, to strategically transform our HCP engagement model to future/new multi-channel/omni-channel engagement model and differentiate the Amgen customer experience.

  • Work closely with regional and/or global stakeholders (eg. JAPAC Commercial Excellence/BAI teams, Global C360 teams) to support local affiliate commercial teams on rollout of the nCEM.

  • Enhance the overall commercial innovation offering, including but not limited to digital strategy and capabilities, enhanced customer engagement strategy, and patient value that will address current and future customer needs (this role is the key lead across functions eg. IS, Medical, Marketing, Compliance etc to drive content development for brands in the multi-channel touchpoints).

  • Lead a test-and-learn approach to commercial innovation, working closely with cross-functional partners, implement plans to scale pilots and embed into existing commercial teams to promote sustainable performance

  • Lead all aspects of Commercial Excellence/BAI/SFE in the affiliate, working closely with the country head and brand teams to drive Veeva utilization, generate insights on key SFE metrics (eg. call coverage, frequency), support target setting and incentive calculations.

  • Manage and coach Data & Insights Analyst to support omnichannel capabilities across and within existing affiliate teams


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. We are looking for a scientific and business professional who is highly motivated, digital savvy, curious to create new business processes, and collaborate with existing core business teams to transform to a new operating model.

  • At least 5 years of relevant commercial experience in the biotech, pharmaceutical or healthcare industry, including commercial innovation, commercial excellence (SFE, analytics) and strategic planning

  • A proven track record of designing innovation pilots and scaling fresh ideas for mainstream execution

  • Experience in product strategic planning, including developing differentiated brand positioning, messaging and designing customer touchpoints and experiences

  • Innovative and disruptive thinker who can inspire and persuade others to adopt ideas using compelling data and insights

  • Excellent communication skills and the ability to influence and work successfully with varied audiences and executives

  • Strong analytical skills, demonstrated by the ability to identify and interpret complex issues and provide appropriate recommendations to senior management and across functional areas

  • B.A. or B.S. required, MBA and/or advanced degree in life sciences or medical degree preferred

  • Native Thai language skills and excellent communication in English


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

- Vast opportunities to learn and move up and across our global organization

- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits


for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.


Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation .

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.