Amgen Customer Excellence and Digital Manager (f/m/d) in Vienna, Austria
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
As the Customer Excellence and Digital Marketing Manager (f/m/d) , you will be in the driver seat of the customer excellence in the Austrian affiliate and digital activities in the Oncology Business Unit, reporting to the Business Unit Director.
What you will do
In this role, you will have on the one hand the unique opportunity to drive innovation for customer excellence and omnichannel in the affiliate and on the other hand, you will guide the digital strategy and execute digital projects, monitor aligned KPIs and provide reports in the Business Unit. You will be partner of brand teams in data driven planning of digital activities and help to continuously improve operational excellence.
Drive the customer excellence and digital strategy in the affiliate and define omnichannel roadmap and align with Regional priorities
Lead local communication cascade strategy for Customer Capabilities
Be Affiliate change agent for customer capability change management
Keep up to date with the latest trends and best practices in online marketing and ensure knowledge transfer within the affiliate and to support Regional priority setting and global deliverables
Support innovative projects in the field of digital technologies & align with compliance, regulatory, safety & other relevant functions
Coordinate setting KPIs and implementing solutions for tracking and monitoring the success of digital campaigns
Ensure integration of digital with traditional channels, build multiple touchpoints and partner in brand planning process
Mobilize affiliate expertise & resources to drive implementation of customer Capabilities
Facilitate successful collaboration with Global Service Center for implementation of digital assets
Set up local best practice sharing meetings and Customer Excellence events for the affiliate
Act as contact for various digital tools, e.g. Veeva CRM, Brightcove, Google Campaign URL builder
Collaborate with external agencies to improve our internal capabilities in the digital area
Lead local market research projects with digital focus and share and leverage learnings for future digital projects
Plan, conceptualize, implement and analyze tailored digital marketing activities for Oncology brands in alignment with strategic brand planning process
Be the department expert and manage marketing automation tools (SFMC)
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional, are these competencies and qualifications:
Solid understanding of relevant technologies and systems, digital marketing / communication, content management
Ability to align integration efforts with the overall strategic goals and vision of the organization
Experience in implementing, administering and tracking of digital channels (webinars, webcasts, websites)
Strong project management skills (leading cross-functional project teams)
Fast learner with high affinity to new technologies & digital communication
Ability to build a regional stakeholder & peer network
Strong communicator with the ability to work in crossfunctional teams
Analytical thinker with the ability to make informed decisions
Problem-Solving: Skill in identifying and resolving challenges that may arise during the GwL integration process.
Adaptability: Flexibility to adapt to changing circumstances and navigate evolving integration requirements.
Fluent in German and English (oral and written)
Higher academic education (University degree or experience from similar positions)
At least 2 years of relevant experience in Digital Marketing / Digital Communication
2 years experience in Brand Management or as member of a Brand team
Knowledge of legal basis for digital marketing in AT & pharma experience preferred
Knowledge of pharmaceutical sales process and Veeva tracking preferred
Good IT skills, incl. Microsoft Office (Word, Excel, Outlook, PowerPoint)
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
We offer an annual minimum base pay of € 56.000,00 gross (full time/All In) per year and attractive benefits (e.g. bonus payment, pension plan, lunch allowance, flexible working hours/remote work, etc.). The final compensation package will depend on your qualification and experience.
for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.