Amgen Value & Access Senior Manager -- Organized Customer Team, Account Management Program Office in Thousand Oaks, California
This Senior Manager role is a new position at Amgen that is critical to enhancing strategic capability in account management. The Account Management Program Office is a center of excellence, which will drive strategic decisions and cross-functional coordination for Amgen's business-to-business strategy and operations. The Senior Manager position will be located at U.S. headquarters in Thousand Oaks, CA and will report to the Value & Access Director, Account Management Program Office for the Organized Customer Team (OCT). The OCT is a customer-facing team responsible for the Amgen portfolio with important accounts including national and regional payers, Pharmacy Benefits Managers (PBMs), and Integrated Delivery Networks (IDNs).
The Account Management Program Office will develop and lead a coordinated account management capability involving collaborative work across multiple customer-facing teams and HQ functions; facilitate alignment of customer centric strategies across business units, functions and with the Account Management Executive Leadership Board; and create a B2B center of excellence within Amgen which supports development of mutual areas of value for Amgen and for customer accounts.
Assist the Value & Access Director, Account Management Program Office with the following:
Manage Account Management (AM) Executive Leadership Board meetings and agenda
Determine topics for Board decisions and facilitate development of recommendations with associated rationale
Recommend annual goals and MBOs (management by objectives)
Annually recommend accounts by tier, key accounts and product prioritization
Convene regular meetings and set agendas
Create minutes and drive action items
Develop, coordinate and drive AM capability across functions, business units and customer-facing teams
Develop, maintain and update account tiers and criteria
Manage list of key accounts, account selection and prioritization
Manage product prioritization recommendations
Appropriately coordinate with medical affairs teams (Regional Medical Liaisons, including Health Outcomes and Pharmacoeconomic RMLs (HOPEs), and medical directors) regarding account tiers and portfolio priorities
Lead cross-functional meetings for best practice sharing and regular strategic updates
Coordinate and lead regular updates of competency models, incentive structures and job descriptions for OCT and recommend to Board
Drive training and competency assessment, in partnership with Learning & Performance department, for building account management capabilities across OCT
Determine B2B customer insights capabilities and best practices
Develop AM framework for business planning, metrics and tracking
Drive development of IS tools (in collaboration with IS) and dashboards to support AM framework
For select key accounts, manage framework for AM business planning
Arrange for annual business plan approval by AM Executive Leadership Board
Manage Executive Sponsor program
Collaborate with data analytics team to support OCT to:
Run regular and ad-hoc reports/dashboards on the Amgen portfolio's access status by customer account and disseminate to OCT and appropriate cross-functional and BU partners
Track metrics for product access by account
Analyze access status of Amgen products compared to competitors and by account
Benchmark Amgen metrics against industry standards for AM
Review, synthesize and report on business and environment trends affecting customer accounts
Look for synergies and opportunities, which may be of relevance to OCT, to partner with functional or product teams in global or other regions, including on best practice sharing.
Serve as an internal resource and identify opportunities to optimize customer centricity, and coordinate across functions around key areas of concern, such as contracts, partnerships, etc.
Lead HQ coordination (global and US) for OCT to provide necessary support to business accounts; liaison with OCT members to understand customer needs and find appropriate solutions
Work with internal partners to ensure all work products meet Amgen legal, regulatory, and compliance standards
Doctorate degree and 2 years of payer and/or sales and/or marketing experience
Master's degree and 4 years of payer and/or sales and/or marketing experience
Bachelor's degree and 6 years of payer and/or sales and/or marketing experience
Significant experience with payer or integrated health systems and key account management
Deep knowledge of reimbursement environment and trends within the US healthcare market
Experience in the biopharmaceutical sector and in access and reimbursement
Experience working in a marketing function, preferably focused on payer or system marketing
Strong leadership skills, with experience leading cross-functional teams
Understands how to engage and mobilize diverse groups to take appropriate action in support of specific business issues, and to support building new capabilities at Amgen; inclusive of influence skills
Outstanding communication skills and the ability to convey in a clear and compelling manner important messages to different parties with different interests.
Experience ensuring teams execute and deliver quality work within timelines
Knowledge and experience in oncology, rheumatology, cardiology, nephrology, bone health, neuroscience
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.