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Amgen Sr. Associate Global Triage in Thousand Oaks, California


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Sr. Associate Global Triage

The Sr. Associate Global Triage, Intake is part of the Global Patient Safety organization who is responsible for global internal intake of product complaints (PCs), Safety Quality Investigation (SQI) and Product Security Investigation (PSI). The Internal Intake process is completed within Global Patient Safety and supports PV Operations and the Product Complaints/ Surveillance Team.


What you will do

Let’s do this. Let’s change the world. In this vital role you will

  • Initial data entry (book-in) of new PC, SQI and PSI cases are complete.

  • Performs the initial book-in activities and appends additional information or documents to the case as they are received in the global intake system.

  • Ensures compliance with global and local procedural documents and local implementation of Amgen Corporate, Patient Safety, and Quality objectives, policies, processes and procedures.

  • Supplies to the implementation of new intake-related systems, processes and procedures within the process.

  • Supports a performance-driven culture.

Key Responsibilities:

  • Internal Intake of global PCs, SQIs and PSIs.

  • Ensures quality of PC, SQI and PSI records

  • Applies analytical skills to evaluate complex situations using multiple sources of information

  • Executes Standard Operating Procedure requirements for the Intake process

  • Develops solutions to technical problems up to moderate complexity

  • Daily Monitoring of Intake performance

  • Performs Quality follow up tasks via emai


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a go-getter with these qualifications.

Basic Qualifications

Master’s degree


Bachelor’s degree and 2 years of Quality, Safety or PV experience


Associate degree and 6 years of Quality, Safety or PV experience


High school diploma / GED and 8 years of Quality, Safety or PV experience

Preferred Qualifications

  • Pharmacovigilance, or Quality experience in biotech, pharmaceutical or medical device industry

  • Bachelor’s Degree in a health-care team or scientific field

  • Previous experience with a corporate intake system or safety database

  • Ability to successfully lead workload to strict timelines

  • Familiarity with basic project management tools

  • Demonstrated ability to consistently deliver on-time, and high-quality results

  • Ability to operate in a matrixed or team environment

  • Understanding of the applicable global regulatory requirements (Good Manufacturing Practices, Good Pharmacovigilance Practices)


Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.