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Amgen Senior Manager IS - Omni-channel Product Owner - Customer Data - US Remote in Thousand Oaks, California


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Senior Manager IS - Omni-channel Product Owner - Customer Data


What you will do

Let’s do this. Let’s change the world. In this vital role you will be directly lead the technical team that develops omni channel strategy for technical software products, as well as to act as the primary point of contact to the business (marketing, product management, etc).

Core responsibilities include establishing technology platforms and capabilities in support of mobile development. The Senior Manager will work closely with sales and marketing teams to efficiently build and support the omni channel customer data platform and take over responsibility for scaling, developing, and supporting future iterations of the product. This will require ensuring appropriate technology platforms, expertise and resources are in place to ensure a successful transition. This role works in strong collaboration across the Commercial Business Units, Digital Innovation organizations, as well as internal IT teams to effectively execute strategies.

As a Senior Manager Information Systems you will:

  • The Product lead with ownership across business units, process improvement and strategy management including platform, CMS, analytics, SEO, etc.

  • Integrate sales and marketing applications with other Consumer Engagement Platforms (Web, Data and Analytics, etc.)

  • Develops documentation and training around processes, newly implemented technologies, and strategies.

  • Coach and mentor other analysts and engineers in the Agile product delivery model

  • Own and lead the mobile platform roadmaps with inputs from important partners in business and technology teams

  • Build and maintain product requirements and roadmap for the life cycle management as well as create and maintain prioritized requirements backlog

  • Interface and lead teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, safety, to lend clarification and support to requirements definition at all stages of the product life cycle

  • Source and lead vendors to provide services to the project when needed

  • Release Management

  • Follow Amgen’s governance processes, procedures, specifications, design controls, and applicable compliance standards and guidance documents.

  • Assess and lead cross-brand opportunities for the platform aligned with business priorities and local resources

  • Execute the complex regulatory and legal processes associated with each release

  • Understanding Quality Assurance to develop test plans in partnership with IS, business and partners

  • Design flows for User Experience (UX) and interfaces for custom applications.

  • Develop back-end services and APIs for web and mobile apps.

  • Ownership of SAFe Agile product teams


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a innovative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Systems experience


Master’s degree and 6 years of Information Systems experience


Bachelor’s degree and 8 years of Information Systems experience


Associate’s degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience


2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

  • Proven ability working in software product management/development

  • Prior experience in building web, native and hybrid mobile apps for IOS and Android platforms.

  • Ability to think strategically about technology and recommend solutions that align with business strategy and achieve the greatest business impact.

  • Test automation and Dev Ops experience

  • iOS & Android development experience (on platforms such as Salesforce One, Heroku or others)

  • Excellent verbal communication skills, interpersonal and decision making skills

  • Exposure to complete product development life cycle – from requirements to integration and testing

  • Successful track record of developing commercially FDA approved medical/pharmaceutical digital products/devices from concept to commercialization

  • Deep understanding of Agile and Lean Startup principles

  • Successful working with contract software development companies and contract manufacturers

  • Experienced with documents for FDA submissions and CE marked medical devices


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.