Amgen Principal IS Business Systems Analyst - Content Management and Project Leadership in Thousand Oaks, California

Amgen is seeking a Principal IS (Information Systems) Business Systems Analyst - Content Management and Project Leadership who will work on our Analytics and Knowledge Management (AKM) team. The Principal will report to the Senior Manager of Data and Analytics and will work out of our Amgen's global headquarters in Thousand Oaks, California.

The Principal plays an integral role in building a holistic view and roadmap of the company's information technology strategy, processes and platforms so as to deliver on the company's mission and vision. Accordingly, the Incumbent partners with both functional IS leads, business leads and technology partners to ensure that proposed technical solutions align with the company's overall objectives and enterprise architecture direction.

The Principal will support major regulated content management processes and content through technology solutions across multiple functions at AMGEN as well as for selected platforms for non-regulated content management. The Incumbent will have the responsibilities outlined below and will lead a team of IS professionals who are delivering on the EDM service objectives. The Principal will partner effectively with business owners of regulated and non-regulated content as well as with other IS / GBS teams to assure focus on business value and alignment to the overall IS, GBS and AMGEN business strategies.

AKM services include Advanced Analytics and Data Integration, Big Data technology services, Information Discovery and Search, Information Architecture, Knowledge Management (KM) and

Regulated Content Management.

Key Activities of the Principal include:

  • Establishes service objectives, outcome and required maturity and sets financial plan including ROI

  • Develops service life cycle plan in alignment with business and IS strategy and drives service adoption through change management

  • Establishes change and communication strategy and negotiates service level and operating level agreements with vendors and business partners

  • Assesses and benchmarks competitive market landscape as well as manages service sourcing strategy (internal and external) by incorporating service best practices

  • Manages service lifecycle; develop success metrics; identify redundancies and dependencies on other services; drive service and release targets

  • Ensures service quality, manages budget and service inventory (licenses, assets, etc.)

  • Manages risk and compliance by adhering to legal and regulatory guidelines and establishing policies and SOPs

  • Manages service team and resources including sourcing and manages vendor relationships and hold internal/external suppliers accountable via formal agreements (ARM leadership)

  • Accountable for the successful delivery of the major Amgen Full Potential (AFP) IS solution(s) against timeline, scope, and budget

  • Works with AFP Initiative IS Lead and Initiative Lead to ensure budget allocation and funding availability

  • Ensures cross-communication and coordination across systems elements of project workstreams

  • Manages vendor relationship on a strategic and tactical level; including setting expectations and escalation path

  • Communicates status, issues, risks and ensure escalation to appropriate audiences (executive, program, etc.)

  • Ensures vendors meet R&Rs, timelines and Amgen expectations

Basic Qualifications:

Doctorate degree


Master's degree and 2 years of Information Systems experience


Bachelor's degree and 4 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

  • 5+ years' experience of healthcare industry experience focused on Document Management Solution(s)

  • Able to successfully launch, and manage product offerings for Regulated Content Management Service

  • Hands-on experience in architecting/ Building/Configuring products based on Documentum or Veeva platform

  • Experience managing the end-to-end delivery of complex projects. Track record of successful delivery of projects

  • Track record of managing successful service maintenance and evolution

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.