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Amgen Principal IS Architect - Omni-Channel Customer Data - US Remote in Thousand Oaks, California


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Principal IS Architect - Omni-Channel Customer Data


What you will do

Let’s do this. Let’s change the world. You will be part of the Marketing product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Omni-channel engagement platform

This position will play a critical role in setting Amgen up for success by prescriptively helping to shape and then lead the team within Omni-channel platforms. The technical architect must be a demonstrated thought leader in technical and functional aspects of a marketing technology platforms as well as help identify and proactively manage risk areas ensuring team success.

This role will include helping to align on the development of an implementation proposal, Statement of Work (SOW), staffing plans, engaging with Subject-Matter Experts (SMEs) across the organization to gain consensus on an acceptable proposal, developing best practices, development of shared assets and strategic alignment on global initiatives.

In addition, the role will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/Patient support, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle.

As a Principal Information Systems Architect you will:

  • Serve as the SME for Amgen’s Omni-channel customer profile solution

  • Lead mentorship programs to help scale customer data platforms technical and functional knowledge within Amgen

  • Coordinate monthly practice meetings to encourage and share knowledge with members of the team

  • Engage in continued, self directed professional growth and development

  • Deliver high Client Satisfaction (CSAT) by ensuring value is realized through each engagement

  • Align closely senior leadership and key stakeholders in activities such as scoping, engagement plan development and project staffing

  • Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work

  • Act as an escalation point as it relates integrations


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

Doctorate degree


Master’s degree and 2 years of Information Systems experience


Bachelor’s degree and 6 years of Information Systems experience


Associate degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications

  • Relevant CDP platform experience or equivalent Customer Data Platform/Management (Salesforce CDP, Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) experience preferred

  • Experience with data management, data transformation, ETL, preferably using Mulesoft and AWS

  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams

  • Ability to work independently and be a self-starter

  • Comfort and ability to learn new technologies quickly & thoroughly

  • Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution

  • Excellent analytical & problem-solving skills

  • Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

  • Knowledge of Data Governance and Data Privacy concepts and regulations a plus

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.