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Amgen Patient Access & Reimbursement Technology Manager in Thousand Oaks, California


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Patient Access & Reimbursement Technology Manager


What you will do

Let’s do this. Let’s change the world. The Patient Access & Reimbursement Manager, will report to the Patient Access Enabling Technologies Senior Manager. This individual will support the design and implementation of our Patient Support Programs through use of technology including business process operations, integrations, data and analytics between Amgen's Patient Access CRM ecosystem, to build and deliver patient and HCP capabilities (Call Center, Nurse support, Field Reimbursement support, Copay and Fulfillment). This role will also function as the budget coordinator for the Enabling Technologies team responsible for the PO creation process, tracking actual spend to budget/forecast and be POC with the other budget coordinators and brand teams.

Key Job Responsibilities:

  • Develop an in-depth understanding of the Patient Access CRM across the business lifecycle for all Products/Services.

  • Work with business partners, end users, and technology teams to capture, understand, and define business requirements

  • Develop user stories and to-be process flows to support the design and development of CRM solutions

  • Provide detailed requirements and guidance to developers and other product team members.

  • Create and maintain traceability to requirements and testing outcomes

  • Manage and continuously refine a backlog of requirements/user stories.

  • Identify and assess risks and dependencies for custom developments and other system changes

  • Collaborate with developers to test and verify that solutions will meet the business requirements

  • Partner with business teams to conduct and/or support user acceptance testing.

  • Support processes for production bug fixes, system enhancement, documentation, release management and support activities

  • Facilitate key meetings with clients including requirement sessions, system demos, testing, and end user training

  • Manage the PO creation and approval process

  • Provide invoice and accrual management

  • Coordinate quarterly LEs and yearly budget submission


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

Doctorate’s degree


Master’s degree and 2 years of experience in either patient support programs and/or information systems, marketing, analytics, or sales operations


Bachelor’s degree and 4 years of experience in either patient support programs and/or information systems, marketing, analytics, or sales operations


Associate’s degree and 10 years of experience in either patient support programs and/or information systems, marketing, analytics, or sales operations


High school diploma / GED and 12 years of experience in either patient support programs and/or information systems, marketing, analytics, or sales operations

Preferred Qualifications:

  • Experience collaborating with business partners for soliciting, gathering, and analyzing user requirements

  • Experience detailing user stories and creating to-be process flow diagrams

  • Ability to analyze and problem-solve in a fast-paced environment

  • Strong presentation, communication (written and verbal) skills, and interpersonal skills

  • Ability to balance and prioritize tasks within a collaborative team environment

  • Demonstrates flexibility and willingness to get the job done

  • Drive and desire to learn and grow both technical and functional skill sets

  • Excellent organizational skills with critical eye for detail

  • Intellectual curiosity and the ability to question thought partners

  • Ability to quickly solve problems that may arise in work products

  • Ability to build and execute effective test plans and test scripts and traceability matrix

  • Experience leading and supporting users through user acceptance testing

  • Strong working knowledge of MS Office Programs (e.g., Excel, PowerPoint)


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.