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Amgen Global Service Centre Operations Manager (US- Remote) in Thousand Oaks, California


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Global Service Center Operations Manager


What you will do

Let’s do this. Let’s change the world. In this vital role you will be accountable for ensuring timely and quality delivery of digital and print materials via our external production management supplier. They will plan, track and report defined Key Performance Indicators to measure executional success, improve and enhance operational effectiveness and identify and drive efficiencies in current and future delivery processes. The Global Service Centre Operations Manager will serve as primary point of collaboration and governance with brand marketers and production partner for a geographic region. They will analyse utilization, contract performance, and market trends in production decoupling to identify further opportunities for growth, course correction and most importantly executional excellence of our marketing programs. Success will be achieved through close collaboration with external supplier, brand marketers, creative agency partners, Information Systems and other cross-functional teams.

Key Responsibilities:

  • In collaboration with the GSC supplier, manage day-to-day operations to ensure timely, accurate and exceptional delivery of marketing assets

  • Manage and track issue partner concerns and embed key findings/root cause analysis into current or new processes

  • In collaboration with internal cross-functional groups, support GSC Operations lead in quarterly and annual performance reviews of GSC supplier

  • Partner with Web and Campaign Ops teams to support quarterly planning and prioritization process

  • Ensure on-boarding of new teams, individuals or other external partners aligned to production management

  • Support change management as defined by leadership, including training, communication and engagement plans, that will enable increased adoption of GSC services

  • In partnership with manager, supporting functions and business teams, identify and launch new services for marketing delivery that drives efficiency and effectiveness across marketing execution

  • Manage a consolidated approach for GSC demand planning of tactics to ensure accurate and appropriate forecasts are provided

  • Track and report on the GSC supplier for adherence to contractual SLA’s/KPI’s and identify and drive areas for improvement and efficiencies

  • Be proactive in bringing forth ideas to improve external and internal processes and standardization


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dedicated professional we seek is a candidate with these qualifications.

Basic Qualifications:

  • Minimum of 6 years’ relevant previous work experience in managing a digital factory and/or digital service delivery via e.g. creative or specialized digital agencies

  • Minimum of 4 years’ previous experience in digital marketing and/or multi-channel strategy execution

  • Experience with using various digital channels tactics to engage with customers;

  • Proven track record of planning and delivering digital/multi-channel projects

  • Substantial communication and presentation skills

  • Specific technical experiences preferably include knowledge in website development, email development and deployment, marketing automation, paid search, SEO, display media, social media marketing, mobile marketing, and field sales applications

  • Pharmaceutical experience a preferred

Competencies/ Skills:

  • Strong leadership, collaborating, problem-solving and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment

  • Ability to effectively present ideas and document complex concepts and processes in both written and oral communication

  • Excellent interpersonal and organizational skills


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and improve your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.