Amgen Specialist Information Systems (IS) Business Systems Analyst - ServiceNow PPS & PMLP Owner in Tampa, Florida

Amgen is seeking a Specialist Information Systems (IS) Business Systems Analyst - ServiceNow Project Portfolio Suite (PPS) & Project Management Lifecycle Process Owner within our Program & Project Delivery (P&PD) Team. The Specialist will report to the Senior Manager IS - Technology Portfolio Management and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

The Specialist IS Business Systems Analyst - PPS & Project Management Lifecycle Process Owner will serve as the owner for Amgen's technology Project Portfolio Management platform, ServiceNow's Project Portfolio Suite, used by IS and Global Business Services (GBS) teams to manage Amgen's technology portfolio. Additional responsibilities include deploying Demand and Resource Management from within the PPS platform to enhance Amgen's portfolio and project management discipline. The Incumbent will also be responsible for evolving and improving the use and adoption of our Project Management Lifecycle (PMLC) process. Further, the Specialist will provide the proper training and documentation for staff members to effectively execute their project through all phases including initiation, planning, development, execution, control and closeout of projects, in both traditional and Agile environments. The Incumbent will also work with stakeholders (portfolio managers, project managers, service owners, finance, etc.) to build upon and further enhance our end-to-end PMLC processes and further build out our PPS platform to arrive at a holistic view and gain insights into Amgen's overall technology portfolio.

The Program & Project Delivery (P&PD) team provides technology portfolio management and project execution and delivery services. P&PD works closely with teams such as the Global Business Services (GBS) Technology on project delivery, and with Information Systems on Amgen's overall technology portfolio.

Key Activities for the Specialist include:

  • Partners with business and technology partners to elicit, analyze, translate, and document business requirements into functional and non-functional requirements

  • Develops user manuals and other forms of documentation to describe the PMLC that can be executed and put into practice by staff

  • Analyzes, documents and tests program development, logic, process flows and specifications

  • Partners with business partners to conduct user acceptance testing

  • Prepares for and ensures that documentation stands up to audits and inspections

  • Maintains system ownership for, and support of, ServiceNow's Project Portfolio Suite

  • Oversees release team allocation, scheduling, problem / conflict resolution and related release activities

  • Forms strong relationships and works collaboratively across teams

  • 5% domestic travel can be expected

Basic Qualifications:

Doctorate degree


Master's degree and 3 years of Project Management and/or Information Systems experience


Bachelor's degree and 5 years of Project Management and/or Information Systems experience


Associate's degree and 10 years of Project Management and/or Information Systems experience


High school diploma / GED and 12 years of Project Management and/or Information Systems experience

Preferred Qualifications:

  • Experience utilizing critical thinking and problem solving skills to achieve results

  • Ability to understand business functionality and translate it into application requirements

  • Experience working with enterprise project portfolio computer systems (e.g., ServiceNow, CA Technologies, Clarity)

  • Experience in an environment requiring one to foster collaboration and work effectively on cross-functional teams

  • Strong learning agility and technical leadership with the ability to breakdown complex topics issues and into actionable plans

  • Strong experience and understanding of various system development methodologies, especially Agile, Scrum, and Kanban concepts

  • Ability to quickly troubleshoot problems that may arise in work products, especially with software engineers and quality analysts

  • Outstanding written and verbal communication skills plus sound analytical and presentation skills

  • Highly motivated and able to work effectively under minimal supervision

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.