Amgen Jobs

Mobile Amgen Logo

Job Information

Amgen Quality Manger- Reimbursement Hub (US-Remote) in Tampa, Florida

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Quality Manager – Reimbursement Hub

Live

What you will do

Let’s do this! Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Job Overview

Under the general direction of the HUB Senior Manager, this Quality Analyst is responsible for ensuring the efficiency and accuracy of the HUB processes and personnel. This position will evaluate performance across all types of the omni channel contacts with customers. The Analyst will work cross-functionally with Knowledge Management, Training and Operation Supervisors to assist in closing any gaps and to drive continuous improvement of HUB services.

Key Responsibilities:

  • Assist in the designing of the quality monitoring program across the medical benefit portfolio

  • Perform quality assurance checks to ensure accuracy of summary of benefits sent out to providers

  • Work with the Pulse team to improve the layout and presentation of the summary of benefits

  • Collaborate through calibration sessions with Leadership, Training and Knowledge Management to ensure consistent evaluation

  • Perform side by sides and call listening sessions

  • Provide feedback to Advocates, Leadership and Trainers

  • Analyze Pulse CRM and identify areas for quality improvement

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

  • Doctorate degree

Or

  • Master’s degree and 2 years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting

Or

  • Bachelor’s degree and 4 years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting

Or

  • Associate degree and 10 years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting

Or

  • High school diploma / GED and 12 years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting

Preferred Qualifications:

  • Previous supervisory or leadership experience preferred

  • In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes

  • Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them

Critical Success Factors:

  • Strong social skills and attention to detail

  • Ability to communicate effectively both orally and in writing

  • Ability to handle multiple tasks

  • Solid understanding of Microsoft Office and expertise in internal CRM/Pulse platform

  • Flexibility to continuously evaluate and prioritize contending assignments

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

DirectEmployers