Job Information
Amgen Patient Support Program Operations Supervisor in Tampa, Florida
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Patient Support Program Operations Supervisor
Live
What you will do
Let’s do this. Let’s change the world. In this vital role you will join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.
Responsibilities:
Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
Conduct routine performance reviews and provide feedback to direct reports
Actively coach staff
Assist with the hiring and termination process
Provide day-to-day updates to team members on job responsibilities
Help associates resolve work-related issues
Assist with the development of program training documents
Ensure open communication with the staff
Proactively identify program issues and propose solutions
Maintain positive rapport with internal and external customers to identify areas for continuous program improvement
Understand contract obligations
Assist in the development of project task plan and standard operating procedures
Analyze reports for trends and give recommendations
Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
Perform related duties as assigned
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.
Basic Qualifications:
Doctorate degree
Or
Master’s degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
Bachelor’s degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
Associate’s degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
High school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experience
Preferred Qualifications:
3+ years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting
Bachelor’s degree preferred
Previous supervisory or leadership experience preferred
In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
The annual base salary range for this opportunity in the U.S. is $129,673-$171,740
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Join Us
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.