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Amgen Patient Support Program Operations Supervisor, Tampa, FL in Tampa, Florida


You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Patient Support Program Operations Supervisor


What you will do

Let’s do this. Let’s change the world. In this vital role you will join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.


  • Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures

  • Conduct routine performance reviews and provide feedback to direct reports

  • Actively coach staff

  • Assist with the hiring and termination process

  • Provide day-to-day updates to team members on job responsibilities

  • Help associates resolve work-related issues

  • Assist with the development of program training documents

  • Ensure open communication with the staff

  • Proactively identify program issues and propose solutions

  • Maintain positive rapport with internal and external customers to identify areas for continuous program improvement

  • Understand contract obligations

  • Assist in the development of project task plan and standard operating procedures

  • Analyze reports for trends and give recommendations

  • Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)

  • Perform related duties as assigned


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree


Master’s degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experience


Bachelor’s degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experience


Associate’s degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experience


High school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experience

Preferred Qualifications:

  • 3+ years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare setting

  • Bachelor’s degree preferred

  • Previous supervisory or leadership experience preferred

  • In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes

  • Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

  • Stock-based long-term incentives

  • Award-winning time-off plans and bi-annual company-wide shutdowns

  • Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.