Amgen Mac Engineer- Tampa, Florida in Tampa, Florida
HOW MIGHT YOU DEFY IMAGINATION?
You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.
What you will do
Amgen is seeking a Mac OS Engineer to join our Device Engineering Team and plays an integral role the delivery of long-term end user software architecture and management of Mac Devices. The Mac Engineer partners with both business and technology groups to ensure that the proposed technical solutions align with the company’s overall objectives, and that both groups enable and drive each other to meet the company’s mission and vision.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is diligent with these qualifications.
Administer Workspace One/JAMF and create packages for applications to deploy on systems across the globe for the Mac OS
Serve as the top-most critical issue point for all Mac users.
Develop end to end automation of self-service installation and support by macOS end users: DEP/business manager/Workspace One/Automated Guided installation, App Store, Automated ticket generation.
Create and maintain technical knowledge base documents.
Create and standardize hardware compatibility lists.
Restore crashed operating systems and recover lost data from corrupt/damaged hard drives on Mac.
Run the Apple Infrastructure and build customized Mac OS images to be deployed on iMacs, MacBook Pro and MacBook Air.
Build & handle technical system procedure documentation and ensure it is updated and current. Develop Knowledge Base articles related to macOS, Workspace One and JAMF Pro.
Evaluate security updates and service packs for supported applications and perform vital QC and certification for installation on all supported Mac clients.
Test, install and update the macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools.
Install and configure all vital security software and implement security standards on Mac computers.
Planning the Mac refresh project and provide technical expertise, mentorship, and strategic recommendations to other IT groups.
Executive Support to VIP Staff.
Install, configure, automate, and supervise various Mac services, Infrastructure as a Service and Platform (IaaS, PaaS).
Perform operational engineering for activities which include platform upgrades, server patching, monitoring, configuration, and troubleshooting.
Work closely with a team of architects, engineers, and developers to build functional design specifications.
Build and lead all Mac provisioning scripts needed for single instance, environment-based (dev, prod, etc.) or regional-specific resources.
Help in all Mac technology deployment activities, workflow configuration and development, and third-party system integration.
Master’s degree and 2 years of Information Systems and software, mobile, or web experience
Bachelor’s degree and 4 years of Information Systems and software, mobile, or web experience
Associate degree and 8 years of Information Systems and software, mobile, or web experience
High school diploma / GED and 10 years of Information Systems and software, mobile, or web experience
Demonstrate your Mac expertise to mentor other team members
Proficient with JAMF, WS1 or Intune for Mac Management.
Good understanding of Identity and Access management solutions Okta, Ping or Azure AD.
Proficient with conditional access and Device Trust Solutions for Mac OS.
Mac scripting knowledge
Exposure to Cloud Services – including Office 365, SharePoint, Box
Experience specifying/configuring/troubleshooting user and customer issues in a changing environment.
An understanding of MAC OS and support issues to the highest level
Understanding of basic Server OS and application installations and technical support technologies (e.g., Exchange, Server Shares, Active Directory, Printer Shares, universal print)
Solve and perform a root cause analysis of customer reported product issues including examining product logs, system logs, and other system debug information
Communicate clearly and effectively with internal partners as well as customers to drive resolution of technical issues
Be proactive, self-motivated, and diligent to detail when solving highly sophisticated level of advanced problems
Work well under pressure in a highly dynamic environment
Developing or supporting an enterprise class application, addressing product issues and driving corrective actions
Some of the vast rewards of working here
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.