Amgen AP Exceptions Manager in Tampa, Florida

This role will be part of Amgen's Global Requisition to Pay organization within Global Business Services. The AP Exception Manager is responsible for overseeing the internal AP Functional Leads. The position is critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement.

Key Responsibilities

  • Manage day to day and prioritization of functional AP leads and supplier reconciliation team to resolve AP exceptions and escalations

  • Monitors the performance of the BPO in relation to AP exceptions interacts with BPO leadership to make improvements to the service level and support structure

  • Accountable for driving customer satisfaction through timely and accurate resolution of exceptions

  • Work with team to continually make updates and improvements to the customer helpdesk and exception management playbooks in accordance with the other Service Owners and Process Owners

  • Drives decisions related to AP exception escalations

  • Driving optimum resource utilization for Amgen staff as well as outsourced provider

  • Monitor performance against service level agreements; ensure service level agreements are met

  • Conduct regular assessment of AP exceptions to derive root causes; develop solutions to continuously improve performance against SLAs

  • Ensure compliance to internal and external policies, regulations and laws applicable to the function

Basic Qualifications

  • Bachelor's degree and 5 years of Finance experience OR

  • Associate's degree and 8 years of Finance experience OR

  • High school diploma / GED and 10 years of finance experience

Preferred Qualifications

  • Bachelor's degree in, business, or any other highly quantitative discipline

  • 5+ years' experience in Procure to Pay processes

  • Demonstrated experience interfacing with different stakeholder groups in a multinational corporation

  • Experience working for a Global corporation

  • Ability to lead global virtual teams in a dynamic environment

  • Strong written, verbal communication and inter-personal skills

  • Intermediate to Advanced level knowledge of office tools e.g. MS Excel/MS Access.

  • Be customer focused and have a problem solving attitude

  • Ability to multi-tasking and working with short timelines

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.