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Amgen Healthcare Compliance Operations Manager in Singapore, Singapore

Purpose

Provide system support for the global compliance systems including Comprehensive Compliance Control (C3) to ensure adherence to global, regional and country compliance SOPs, government/local code, and legal requirements/controls related to interaction with Members of the Healthcare Community

Responsibilities

•Maintain a thorough knowledge of relevant SOPs, policies and country code/law requirements to translate to system requirements

•Identify opportunities for process simplification and automation to deliver compliance, financial and operational benefits

•Conduct qualitative and quantitative analysis to identify trends and system enhancement opportunities

•Interpret enhancement requests, develop innovative ideas and translate to system requirements to enhance system functionality

•Key compliance contact for regional compliance system issues, improvements, integrations etc.

•Conduct process mapping to stop, simplify, and automate workflows

•Identify opportunities to integrate systems and applications to drive increased compliance, data efficiency/connectivity and assess cross-functional system integrations

•Oversee and perform testing of system functionality for new applications and changes/ enhancements

•Configure system changes within system maintenance tables

•Utilize data to develop system reports that are easy to access and provide key inputs for decision makers

•Develop and maintain training documents/QRGs in collaboration with WC&BE partners and provide system guidance/training to users

•Oversee triage and resolution of C3 support tickets to determine nature of request and identify/assign the appropriate individual for resolution

•Participate in special projects as assigned

Qualifications, skills and experience

Essential

• Master’s degree and 3 years of related experience or equivalent

  • OR -

• Bachelor’s degree and 5 years of related experience or equivalent

Desirable

At least 3 years experience in pharma/ biotech business

At least 2 years compliance-related experience

Certification or experience in Salesforce

Experience or knowledge of C3, SAP, and Cvent

Knowledge of applicable SOPs, legal, and government/local codes and regulations

Competencies

•Strong attention to detail, organization skills, and the ability to work independently, efficiently, and with minimal supervision

•Negotiation, collaboration, persuasion, communication and relationship building skills with the ability to resolve concerns

•Ability to handle ambiguity and complex situations

•Strong ability to synthesize vast amounts of complex information, and clearly and concisely articulate the relevant points

•Ability to prioritize, be proactive, resolve conflicts, meet timelines,

•Experience in building strong working relationships across departments, making difficult decisions, solving problems, working under time constraints, handling numerous projects at once

•Issue management

•Managing requirements

•Project lifecycle management

•Resource management/allocation

•Scope/change management

•Self-leadership/motivation

•Status reporting

•Technical solution evaluation

•Tracking budgets/schedules

•Supplier management

•Subject matter knowledge

•Highest level of integrity

•Discreet and able to protect confidential information

•Role model for ethical behavior

•Investigative and problem solving skills

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

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