Amgen Desktop Engineer in Singapore, Singapore
The Desktop Engineer will provide critical ongoing application support and active monitoring for some key desktop and VDI support and associated processes and follow established processes for escalation when needed. The candidate must be able to work collaboratively within the IS and GBS teams to ensure processes are running efficiently as expected. Candidate must be self-motivated and autonomous, proficient in communication both written and verbal, and experienced with application support processes.
Monitors Information Technology applications, systems and hardware for abnormal processing conditions, utilizing monitoring tools and operating system logs
Researches and resolves systemic issues and problems with software systems and application compatibility with the standard operating systems (WinOS, MacOS) and security agents
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
Manage AWS VDI infrastructure for secure endpoint environment
Coordinate the build and maintenance of Windows image for VDI
Configuration Management for Windows VDI endpoints using industry-standard tools to meet Security and functionality requirements
Administer enterprise software including deployment and package management as it pertains to the VDI
Continuously engage application owners to ensure that the applications are up-to-date
Analyzes and implements changes or additions to software systems and operations procedures as needed.
Support UAT and pilot testing for new functionality releases
Facilitate user communications and organizational change management when changes are being implemented (outages, upgrades, attribute changes, etc.)
May identify new tools, technology or processes that improve overall processing environment or processing efficiency.
Completes project assignments and ad-hoc project needs commensurate with job expectations.
Confirm the shutdown and startup of lower environment systems that may be scheduled to occur.
Other related duties assigned as needed.
Monitor applications, data loads and lifecycle management activities following established procedures.
Managing quarterly confirmation process and support of annual / periodic review process
Closely work with License management team to ensure standardization and Application Lifecycle Management processes are being enforced
- Bachelor's degree in computer science, or closely-related field desired. Equivalent work experience is also desired
Working knowledge of MS Office Suite required.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team and time management skills
Is resourceful and proactive in gathering information and sharing ideas
PowerShell, Python, MoveIT or other scripting tools would be very helpful
Working knowledge of Windows Analytics, ServiceNow, Tachyon
Working knowledge of data intelligence tools (PowerBI, Tableau)
Working knowledge of ITIL methodologies and systems
Working knowledge and ability to write SQL queries helpful
Expertise in setting up, configuring, deploying and support AWS/VDI throughout the enterprise.
Virtual Desktop Administration preferably using AWS Management console with Cloud support, deployment and maintenance experience
Fluent in English and Mandarin
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.