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Amgen SP & CEE Director in Shanghai, China

Job Summary

The Strategic Planning & Customer Experience Excellence (SP&CEE) Director is a key member of China Leadership Team (CLT) and reports directly to China GM

  • This role leads and innovates throughout Amgen, striving for excellence in strategy development and execution

  • Manages Amgen China key activities, goals, milestones and processes while responding effectively to changing priorities

  • Leads and collaborates cross-functionally to drive the mindset and implementation of customer centricity within Amgen

Key Activities Include:

Strategic Planning

  • Support China GM in strategy development, execution of organization plans and proactive preparation of deliverables

  • Identify key open strategic questions across therapeutic areas

  • Support China GM in long range planning as well as yearly budgeting processes, to set and adjust business targets as well as resourcing accordingly

Customer Experience Excellence

  • Oversees Business Analytics & Insights, SFE, and Sales Training teams in China, to ensure integrated support to Commercial teams (Sales, KA) on commercial excellence, to ensure effective customer engagement

  • Drive digital innovation and build omnichannel capabilities to drive customer experience excellence (engage customers where they are, and how they prefer)

Portfolio Management

  • Frame and evaluate (cost, risk, value) product development strategies in support of portfolio prioritization and stage gate decisions

Business Development

Lead overall business development activities in China, including commercial partnership, late-stage asset license-in and license-out activities, as well as supporting global deals that involve China market

New Product Planning

  • Act as commercial lead for new product, e.g., new products 18-24 months before launch, in overall development strategy, commercial (business potential / sales forecast) assessment, pre-launch commercialization activities, and coordinating cross functional communication and decision making

  • Lead cross-functional teams to develop pre-launch plan of new products, including pre-launch taskforce and tasks, milestones and timeline, investments and KPIs, etc.

  • Lead cross-functional teams to ensure implementation and progress tracking of pre-launch activities


  • Serve as hub for overall coordination in business planning, review, and follow up, heading the business review governance such as Operating Committee

  • Represent China’s business strategy and help guide the activities of other functions such as Human Resources, Finance, Corporate Communications

  • Support the management /interactions with external partners and vendors


  • Master’s degree & 8 years of directly related work experience in life sciences or medically related field

  • Experience in leading cross-functional teams

  • Proven ability to lead, manage, & motivate others in a complex, multi-functional matrix environment

  • Project management/project planning experience on global projects

  • Professional collaboration & leadership skills

  • Excellent interpersonal & organizational skills

  • Budget and contract administration experience

  • Ability to effectively present ideas and document complex medical/clinical concepts and processes in both written & oral communication

  • Proven ability of anticipating & resolving problems while exhibiting superior judgment & a balanced, realistic understanding of issues

  • Understanding of drug commercialization & business practices

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.