Amgen Jobs

Position specific responsibilities & tasks

•Business relationship management:

-Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about DTI services, SLA’s and service road maps

-Drives alignment of DTI service roadmaps and local business needs, plans and priorities

-Participates in country leadership team meetings, presenting strategic DTI topics and leading DTI related discussions as appropriate

-Provides country leadership oversight and progress updates of DTI portfolio of local demand, projects, escalations, improvement actions and other relevant developments

-Plans and drives end-user communications to inform / update and get feedback from users about key DTI developments / changes, DTI processes and DTI capabilities

•Service delivery management & escalation:

−Works with DTI service owners / teams to ensure DTI service delivery in line with commitments and SLA’s

−Reviews DTI service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users

−Drives service issue escalations up the DTI management chain towards resolution

−Oversees performance of local MSP / vendor (staffs) delivering global DTI services

•Service delivery development:

-Work with DTI service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps

-Coordinates or supports local deployment of global IS service projects

•Information management:

-Advises business leads and ensures local systems adhere to Amgen’s requirements and policies regarding security, compliance, reliability, functionality and continuity

-Advocates adoption of available global DTI services, platforms and capabilities

-Analyses local systems against global DTI services / roadmaps and proposes migration plans accordingly

-Advises business leads on applying generic DTI best practices related to data & information management and automation of business processes

-Manages / guides new DTI demand as raised by local business leads / users in accordance with defined IS processes

-Analyses technology aspects of business improvement ideas and plans and proposes initial DTI project or delivery plans accordingly

-Plans and manages DTI components of local DTI driven business projects

•Country DTI governance & management:

-Manages all DTI related topics / aspects and required improvements at country level

-Establishes and maintains specific local DTI policies and procedures

-Manages local IS operating expenses, advising business on IS run and project budgets, providing transparency on DTI spend

-Manages local vendors and contracts for local systems

-Manages local DTI assets and procurement

•Local DTI team management:

-Recruits and on-boards new DTI staffs when relevant

-Ensures DTI staffs are trained and comply with appropriate standards and procedures

-Manages activities, workload and overall performance of DTI team

-Performs all regular HR processes to ensure IS staffs are engaged and proficient

•CO DTI WEMEA team participation

-Contributes to the team’s activities, meetings and improvements initiatives

•DTI compliance management:

-Maintains knowledge of DTI quality and compliance policies, SOPs and associated documents

-Creates and contributes to development and maintenance of relevant policies, SOPs and associated documents for DTI

-Supports, participates in and responds to questions and findings from regulatory and other audits

-Ensures compliance with Amgen’s corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security.

Expectations / scope / complexity

Knowledge

•Broad functional and technical knowledge of all key IT domains and service management lifecycle

•Expanding knowledge of related IS disciplinary areas, relevant IT industry trends and application of IT standards

•Knowledge of industry and business principles, understands customer’s core business, processes and priorities

•Enhances own knowledge through understanding business trends and objectives

Problem Solving

•Applies analytical skills to evaluate and interpret complex situations / problems using multiple sources of information

•Forecasts, models and utilizes advanced analytical tools

•Anticipates and prevents potential problems

•Creates new procedures and processes to drive desired / improved results

•Handles diverse scope of issues that require evaluation of a variety of factors including current business trends

Autonomy

•Works under minimal direction

•Work is guided by operational and project objectives

•Manages or contributes to multiple assignments, projects, processes and sites

•Independently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectives

Contribution

•Contributes to department / unit / team by ensuring quality of tasks / services provided by self and others

•Interprets customer needs to identify potential opportunities

•Provides training and guidance to others

•Extends capabilities by working closely with senior staff / experts within and outside internal organization, esp. with regional and global DTI service owners / leads / teams

• Responsible for DTI service delivery monitoring, IT business partnering, governance / policies, systems, budgets, activities and progress