Amgen Omni Channel Operations and Orchestration, Senior Manager in North Ryde, Australia
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
What you will do
Let’s do this. Let’s change the world. In this newly crafted role you will be responsible for the execution of Amgen’s omnichannel strategy and for helping us to achieve our omnichannel ambition.
Act as a central point of contact for the orchestration and coordination of Amgen’s omnichannel campaigns and implementation of the omnichannel strategy and roadmap
Lead strategy discussions to recommend programs and inform prioritisation of future omnichannel initiatives, based on in-depth understanding of success of previous campaigns and technical investment
Identify the omni-channel related IS needs and work closely with IS to deploy appropriate solutions, ensuring that all technology platforms are fit for purpose and deliver optimal customer experiences
Work with Business Analytics and Insights to translate data and insights to help realise moments the matter across the customer journey ensuring our efforts align the right brand message to the right channels at the right time
Develop and drive tracking of appropriate metrics to ensure ROI of programs – enabling next best action
Provide coaching and guidance to the relevant teams on how to create, test and orchestrate omni-channel campaigns, and in doing so build omni-channel capability
Constantly monitor the external environment for competitive innovations that may be applicable for Amgen
Lead selection of and liaison with quality partners whom we can collaborate with to execute omni-channel campaigns.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The vital attributes, experience and qualifications we seek for this role include:
10 years experience in a similar omni-channel role / function
Ability to think strategically to support key business decisions using data and insights
Strong consultative problem-solving skills
Strong customer service orientation and ability to work collaboratively in a cross-functional team environment, including influencing without authority
Excellent oral, written, presentation and facilitation skills—able to explain complex concepts clearly to a variety of audiences
Strong understanding of metadata and tagging methodologies for effective tracking of digital campaigns
Strong Project Management Data analysis and reporting
Skilled with Veeva Applications (Sales CRM platform)
Firm understanding of Marketing Automation Platforms and proficiency in defining requirements to execute in automation platforms. Direct experience with Salesforce Marketing Cloud a plus
Advanced skills in MS Project, Excel, PowerPoint, Tableau
Working knowledge of web applications – MuleSoft, SiteCore & LiveRamp is preferred (however not essential) as is an understanding of data mastering methods and data ecosystems enabling automation and customer engagement design, benefits of MDH integration with Amgen Mastering Systems (Patient, HCP Master and Consent), MRM and SFMC, and what these connections enable and knowledge of Google Marketing Platform and benefits of incorporating GA to marketing efforts using Salesforce Marketing Automation
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Closing Date – Wednesday 27th January, 2021.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.