Amgen Bilingual Patient Access Navigator (PAN) - Quebec in Montreal, Quebec
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Bilingual Patient Access Navigator (PAN) - Quebec
Remote work with occasional ad hoc travel to see customers (physicians). You will also be required to attend meetings in person at our Mississauga office on occasion (about 4 times a year)
Reports to: Patient Access & Reimbursement Sr. Manager
What you will do
Let’s do this. Let’s change the world. In this vital role you will join our Patient Services team and deliver operational excellence of our national patient access and support services. As part of Amgen Entrust Patient Support Services, this role will be responsible for supporting patients, and their health care providers, to access Amgen therapy and associated support services.
Enrolling and onboarding patients into the Amgen ENTRUST Patient Services Program
Liaise with patient’s relevant health care providers and payor (public/private) to support patient’s access to therapy and support services.
Able to work collaboratively with:
Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey
Third Party PSP team members at Patient Program HUB and other decentralized PSP partners
Establish milestone and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track
Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance
Coordinate Free of Charge Goods (FOCG) for patients who are eligible
Coordinating bridging to reimbursement for patients who meet eligibility requirements
Facilitate patients access to reminder services
Coordination with other approved Amgen 3rd Party Patient Service Providers to support:
Schedule lab testing at the request of a prescribing HCP
Coordinate and/or scheduling injection training resources
Coordinate infusion services
Adhere to Amgen pharmacovigilance policy for reporting AEs (adverse events) and PCs (product complaints)
Ad hoc travel for customer visits to physicians
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The service based professional we seek is customer focused with these qualifications:
Bilingualism in English and French (oral and reading comprehension is a must, writing is an asset)
2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”
Experience with Patient Support Programs
Organized and detail oriented
Experience with Salesforce or other relevant CRM systems
Multi-tasking, prioritization and proactive problem-solving abilities
Strong verbal and written communication skills
Customer focused with strong service-based mindset
Proven ability to collaborate and work in teams to achieve results in a complex, fast-paced service environment
Experience with Windows based applications (e.g., Word, Excel, Outlook)
Some of the vast rewards of working here
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.