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Amgen Medical Information Associate or Sr. Associate in Mississauga, Ontario

  • Title: Medical Information Associate or Sr. Associate Location: Mississauga Head Office Term: 12-month Contract Reports to: Senior Manager, Medical Information

We currently have an opening for a Medical Information Associate or Sr. Associate at Amgen Canada. This is a head office based role (currently working remotely).

Working at Amgen

At Amgen you’ll experience a work environment where employees strive to serve patients by transforming the promise of science and biotechnology into therapies that have the power to restore health. Amgen provides the working environment you have always strived for - A perfect combination of science and entrepreneurship that brings therapies to market by people that have a true passion for their work.

Our culture is what makes Amgen a special place to work. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Take a few minutes to hear what some of our current staff members are sharing about working at Amgen. Click HERE (https://www.amgen.ca/sciencedispatch/behind-the-scenes/)

Responsibilities

  • Answers and triages incoming inquiries to Amgen Medical Information

  • Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines

  • Identifies and reports adverse events and product complaints within one business day

  • Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines

  • Provides after-hours on call support as needed (e.g., rotationally responds to after-hours calls via dept cell phone)

  • Supports Medical Information Managers with literature searches

  • Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.

  • Performs other duties as assigned

Basic Qualifications

Bachelors Degree

Preferred Qualifications

  • Bilingual (English / French): proficient language skills (comprehension, speaking, reading and writing) in both languages

  • Strong organizational skills

  • MSc, PhD, PharmD

  • Excellent interpersonal skills

  • Outstanding computer and keyboarding skills (proficient in Office)

  • Strong attention to detail

  • Ability to handle multiple tasks

  • Demonstrated time management skills

  • Ability to work in a team environment and/or independently as needed

  • Practical experience in patient care

  • Experience in Medical or Drug Information

  • Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.

Reasonable accommodations are available, upon request, to facilitate the equal participation of candidates with disabilities, should you be selected for an interview .

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

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