Amgen Jobs

Mobile Amgen Logo

Job Information

Amgen Sales Force Effectiveness (CRM Targeting & Segmentation) in Mexico City, Mexico


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. We have proudly achieve certifications as Great Place to Work and Equidad MX . It’s time for a career you can be proud of. Join us.

Sales Force Effectiveness (CRM Targeting & Segmentation)


What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for:

  • Ensure the accurate implementation of the CRM.

  • Support the local and global team with the monitoring of the different KPI’s related to the CRM (Visits, Frequency, channel interactions, account segmentation, management of medical files, among others.

  • Constant training with the commercial team and new reps of the CRM platform.

  • Management of databases, data mining, medical files, charts of accounts, sales force structures.

  • Ensure the quality of information for the sales team (internal and external data (secondary sources, medical files, hospitals, sales information.

  • Development and implementation of sizing, segmentation and targeting models.

  • Knowledge of quota and incentives models for private and public channels.

  • Coordinate with BUMs to review compliance/complement market segmentation approach, metrics, training, and system requirements.

  • Provide relevant information for BU commercial strategy.

  • Collaborate in local, regional, global initiatives, ensure implementation & follow up.

  • Calculate incentives monthly and quality control checking incentive compensation.

  • Responsible for all Objective Setting (quota) & planning related matters supervising and actual results.

  • Consolidate the wholesaler’s information and deliver the information to DMs on time.

  • Data warehousing development.

  • Analysis of quantitative and qualitative information to identify business challenges and/or improvement opportunities.

  • Cross functional participation with other business units.

Minimum Requirements

  • Master’s degree OR

  • Bachelor’s degree and 2 years of experience similar position in an international environment OR

  • Associate’s degree and 6 years of experience similar position in an international environment OR

  • High school diploma / GED and 8 years of experience similar position in an international environment.

  • Proficiency in English, both in oral and written communication.

Preferred Requirements:

  • Experience in handling projects & teams.

  • Track record of efficiently establishing and maintaining business processes.

  • Record of success in participation on and in supporting teams.


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.