Amgen Sr. Associate IS Engineer in Louisville/Jefferson County, Kentucky
Sr. Associate IS Engineer (Data Center Engineer)
Amgen is seeking a Sr. Associate IS Engineer (Data Center Engineer) with experience in the operations, management, design, relocation, upgrade, and decommissioning of business-critical Data Centers and all related supporting technologies. This position must be located in Louisville, Kentucky.
Perform and lead the day to day operations and incident response activities for the local site’s Data Center and IDF/MDF rooms
Ability to work after normal business hours to support project or incident related items
Manage site ticket queue and update action items throughout the ticket lifecycle
Perform infrastructure patching to ensure end user network availability
Participate in the design, development, and implementation of Data Center projects including but not limited to expansions, upgrades, installations, and decommissions
Ability to plan, organize, and prioritize incoming tasks and/or project workloads to meeting SLAs
Provide clear and concise direction to internal and external consultants to increase work productivity
Review, update, and maintain Data Center and infrastructure "as-built" documentation as re-configurations occur
Create both high-level and detailed space, rack and cabling design diagrams and facilitate design reviews
Oversee the delivery of supporting MEP (mechanical, electrical, plumbing) services to all Amgen Data Centers and perform detailed power utilization calculations and optimizations
Perform asset receiving and inventory duties including unboxing, order validation, record keeping, and proper system labeling
Ensure inventory management is accurate through DCOp’s Data Center Infrastructure Management (DCIM) tool
Create, review, and update documentation for the Data Center Operations SOP’s and knowledge base
Work with IS teams to understand server and network hardware requirements with respect to power density, rack positioning, cabling, cooling, airflow containment and environmental consideration
Review, understand, and approve facility related maintenances (Mechanical and Electrical) and notify internal stakeholders of upcoming activities with potential impacts
Bachelor’s degree and 2 years of Information Systems and Data Center experience
Associate’s degree and 6 years of Information Systems and Data Center experience
High school diploma/GED and 8 years of Information Systems and Data Center experience
Minimum of ten (10) years professional experience between IS Operations and Data Center Support
Knowledge of mission critical power distribution, UPS, PDU, and Mechanical systems
Strong cross-discipline knowledge of complete critical facility systems
Strong trouble-shooting and analytical skills
Ability to provide solutions to complex projects under pressure
Effective written and verbal communications skills
Familiar with Visio software and DCIM tools
Knowledge in Data Center practices (i.e. Information Systems Fault Tolerance, Structured Cabling Practices, Cabinet Power Density)
Working knowledge with server/network hardware
Ability to make decisions and work with minimal direction
Understanding of best practices related to the design, implementation, and operation of various Data Center fire suppression technologies
Possess a positive, service-oriented attitude and established track record of success
Strong understanding of infrastructure cables including fiber and copper backbone
Good understanding of best cabling practices for both vertical and horizontal cabling
Good understanding of ITIL fundamentals and processes
Familiarity with industry applications including Service Now, MS products, environmental monitoring, and DCIM software
Ability to travel up to 15%
Amgen is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.