Amgen Jobs

Mobile Amgen Logo

Job Information

Amgen Global Customer Capabilities Director, Web Strategy & Operations (US Remote) in Los Angeles, California


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Global Customer Capabilities Director, Web Strategy & Operations (US Remote)


What you will do

Let’s do this. Let’s change the world! In this vital role will work globally and cross functionally to hone Amgen’s digital web strategy, conceptualize and execute critical digital capability builds suitable for our commercial and Medical functions, and oversee global web operations and governance.

You will be responsible to define Amgen’s global web ambition, establish our web standards and guidance, identify strategic opportunities and lead execution to standardize Amgen’s compliant approach to web operations, lead development and scaling of strategic web solutions, optimize our global governance for the web channel, advise global Commercial and Medical functions and local affiliates on web solutions to solve their business needs, lead change management and the adoption of new web solutions and processes; and act as product owner for strategic digital assets.

Driving our digital strategy is a critical success factor for Amgen. The successful candidate will assess market trends and listen to our global affiliates across Commercial and Medical to shape the vision, as well as inspire their team to oversee the critical collaborations and milestones needed to get us there.

This Director position will report to the Executive Director of Global Customer Capabilities (GCC), Digital, and will collaborate closely with leadership and multiple cross functional partners across Amgen.

Key Responsibilities:

Assess the digital landscape internal and external to Amgen to stay on top of trends, ensure future proofing, and drive better experiences for our end users

Work with a broad array of global cross-functional partners within commercial, medical, marketing, technology, compliance, legal, regulatory, privacy, and data & analytics to achieve our goals in a compliant and effective manner

Work to identify and drive efficiencies to improve processes, operating models, speed to market, and compliant access to data

Effectively partner with Amgen’s 3rd parties to benchmark and pressure test ideas, and foster a culture of collaboration

Manage, coach, and inspire team members to ensure they are fulfilled and understand how their work aligns with Amgen’s mission of serving patients

Act as Business owner for multiple web solutions across global commercial and medical functions

Maintain awareness and drive pull through within the web space re: compliance and privacy nuances across the globe (e.g., GDPR, CCPA, CPRA)

Understand the crucial importance of change management and act as a champion with a strong ethical ability to influence

Prioritize, forecast, and effectively manage a budget

Employ a fact-based approach, based on data and analytics, to propose and support ideas in the digital space

Promote an environment of Diversity, Inclusion, and Belonging (DI&B)


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The strategic professional we seek is a collaborative partner with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of commercial or medical operations, information sciences, and/or project management experience


Master’s degree and 8 years of commercial or medical operations, information sciences, and/or project management experience


Bachelor’s degree and 10 years of commercial or medical operations, information sciences, and/or project management experience


4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

  • Technical skills including the ability to understand Amgen’s systems/ecosystem, websites, data & user flows, registration, and validation needs across the globe, GxP requirements, and integrations

  • 3+ years of managerial experience directly managing people

  • 5+ years of experience working in commercial or medical leadership roles

  • Prior experience with cross functional team leadership

  • Understanding and experience working in Agile methodology model

  • Strong relationship building skills, with proven ability to build and maintain lasting relationships with stakeholders

  • Ability to exercise strong decision-making skills and live up to the highest ethical standards

  • Excellent written and verbal communication skills

  • Strong track record in leading cross-functional teams in a matrix environment


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.