Amgen Jobs

Mobile Amgen Logo

Job Information

Amgen Senior Associate IT Business Systems Analyst in Lisbon, Portugal


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

Our ACCP brand new offices are located in Sete Rios, in the vibrant city center of Lisbon.

Senior Associate IT Business Systems Analyst


What you will do

Are you eager to take your process improvement and continuous improvement and use them in creative new ways to build groundbreaking software that helps develop life-changing biotech medicines? Amgen is using state of the art technology to build new drug therapies for patients that address grievous illnesses.

We are seeking a Business Analyst in our Portugal capability center to join our Automation team to help drive productivity through the company leveraging technology to unlock opportunities to stop, optimize processes and then automate as appropriate

To be successful in this role, you will need to:

Responsibilities :

  • Advocate and champion of technology stack to help identify bottlenecks and driving conversations to help identify potential key issues or bottlenecks (process discovery, definition/mapping, visualization, cataloging, mining)

  • Process design techniques that identify solutions to make processes more efficient using stop, simplify, and automate (Process redesign, future-back thinking, clean-sheeting, design thinking) methodology.

  • Support client workshops and meetings to understand client’s business processes, system data, and key process metrics.

  • The successful candidate will contribute to the success of business outcomes by making fundamental improvements in how data and information is managed, business processes are operated, physical workflow is directed to efficiently achieve the integration and orchestration of all activities required for product development.

  • Gain in-depth business domain knowledge, perform data modeling, facilitate, and document business requirements via client sessions and workshops for complex and multi-segment business processes, and help translate and communicate the requirements to the technical design and development team

  • Work closely with automation/software engineers, architects, and technical SMEs (Subject Matter Experts), to deliver optimized digital solutions and increase adoption

  • Responsible for managing key client relationships that are essential for the capability that this role will support.

A day in life :

  • You are leading from the front engaging with business functions across the company to identify bottlenecks in their business process using technologies and business analysis techniques

  • Partnering with other groups at Amgen and business partners to drive process improvements and identify opportunities

  • Working with a team of process engineers of internal staff and suppliers to drive these outcomes

  • Translate process automation opportunities once processes are optimized into requirement specifications to work closely with automation engineers

  • Provide demonstrations & articulate the significance of Process Mining, Task Mining and Process Modeling using data-driven, automated, visual tools (Celonis, UiPath Process Mining, ABBYY Timeline.)

  • Contribute to long term strategy to leverage technology to identify opportunities to unlock value

About the Team :

The Process Automation team is part of the Digital technology and Innovation organization at Amgen that is focused on helping improve staff experience, unlock productivity and improving quality leveraging technology to identify inefficient processes, foster simplification of processes and help automate these revised processes to unlock value. This is a highly visible team with a remit to help shape the future pipeline of Amgen products by unlocking value

Our customers include Amgen staff and various organizations within functions such as Amazon's internal and external financial community across the globe. Our teams are a group of high-energy, motivated doers that want to improve the lives of our partners through continuous productivity improvement via the use of automation software technologies.


What we expect of you

Minimum Qualifications:

Master’s degree


Bachelor’s degree plus 2 years of information systems experience


Associate’s degree plus 6 years of information systems experience


High school diploma / GED and 8 years of information systems experience

Preferred Qualifications:

  • Data engineering, analysis and reporting experience by using analytics, visualization and database technologies (e.g. Spotfire, Tableau)

  • Process Improvement expertise in at least one function such as Finance, Accounting, Commercial, HR, R&D or Operations

  • Ability to implement various process mapping and mining technologies such as UiPath, Automation Anywhere, Celonis, MIRO etc. to base line business area performance.

  • Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management. Demonstrate strong collaboration across all levels of the organization. Assertive and confident in raising action points with senior individuals with excellent spoken and written communication.

  • Ability to create detailed presentations and documents and present to all levels of the organization.

  • 5+ years of experience supporting business process analysis with business owners and SMEs across multiple geographically disbursed teams.

  • Strong experience in business analysis and process mapping

  • Continuous improvement mindset (i.e., LEAN, Kaizen, etc.)

  • Experience working with Agile development methodologies (such as Sprint and Scrum) and DevOps

  • Self-motivated individual with demonstrated ability to learn new concepts and technologies, work cross-functionally in teams (internal and external)


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.