Job Information
Amgen Senior Associate HR Processes & Systems in Lisbon, Portugal
The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
Senior Associate HR Processes & Systems
LIVE
What you will do
HR Connect is connecting staff, managers and local HR to Amgen’s global HR processes, programs, and tools. For all global HR questions, we are the place to go to!
You will be responsible to support and improve the HR service center with business subject matter expert support related to Workday, Service Now and HR processes.
Accountabilities:
Act as designated subject matter expert on different processes in Workday and be responsible for maintaining our internal/external HR Knowledge bases
Work with HR Tech Team on Workday improvements
Act as liaison between HR Connect, HR Knowledge Experts, HR Technology, and local HR to translate business needs into technical solutions
Ensure Workday data quality through audits
Lead/ coordinate/ participate in system and process improvement projects related to Workday, Service Now and HR processes
Ensure structured and user-friendly knowledge management, like documentation and other information sharing
Responsibilities:
Subject Matter Expert
As ‘escalation point, provide resolutions to escalated issues on Workday processes like Time & Absence, Reporting and Core HCM processes.
Advise and train HR Connect team members on HR processes, improvements, and best practices.
Lead subject matter expert groups
HR Systems, Implementations and Enhancements
Work closely with HR Connect country reps and subject matter experts to understand business needs
Cooperate closely with HR Tech to deploy solutions and maintain alignment with business needs
Gather, suggest, participate or lead improvements
Follow the collaboration process with HR Tech and align globally on deployment and change management regarding enhancements and break fixes
Data Quality
Perform a range of regular Workday audits
Support and train the team in performing Workday audits
Support and train the team in performing Workday mass-uploads
WIN
What we expect of you
Minimum Requirements:
Bachelor’s or equivalent in Human Resources, Business Administration, Economics or equivalent
Overall minimum of 4 years professional work experience within a commercial service delivery/customer service environment
Project management experience
Well-developed computer skills in HRIS
Well-developed computer skills in the Microsoft Office 365 environment
Experience with standard operating processes and procedures
Experience in HCM functions in Workday system and processes
Proficiency in English and preferably more language skills
Preferred Requirements:
Multinational company experience in a service center environment
Experience in Workday configuration
THRIVE
What you can expect of us
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
Flexible work arrangements.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.