Amgen IT / IS Collaboration Specialist in Lisbon, Portugal
HOW MIGHT YOU DEFY IMAGINATION?
The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities. Our ACCP brand new offices are located in Sete Rios, in the vibrant city center of Lisbon.
If you feel like you are part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.
IT / IS Collaboration Specialist
What you will do
Engagement with various Amgen stakeholders for adoption and delivery (design, engineer and support) of Box, Yammer, SharePoint online, Extranet Collaboration System, and other collaboration tools.
Provide technology support to Global Service Delivery Lead for all collaboration service needs.
Forecast Amgen demand for Collaboration services, develop and coordinate with Global Service Owners for the Global Engagement for Roadmap, Intake, delivery and voice of the customer feedback.
Roadmap sharing from Global Service Owner to the Regional IS and Business teams.
Design, engineer and implement collaboration tools required for business growth/site expansions across Amgen.
Collaborate with run Managed Service provider to ensure SLA’s are being achieved for services in Europe region. Coordinate Major Incident Management activities for collaboration services for the region.
Engage the business to understand their business requirements and current processes, and helping find ways to improve processes using OOTB Box and M365 functionality
Helping business clients learn to construct complex solutions in M365
Contribute to longer-range architecture, strategy and direction for Enterprise Collaboration including platform and solutions for external collaboration
Balance building complex solutions with maintaining a client’s ability to understand, maintain, and support the solution going forward
Drive projects based on agile principles, collaborating with application development teams on design, development & test of integration solutions across diverse applications
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have the following qualifications.
Doctorate degree OR Master’s degree & 3 years of Information Systems experience OR Bachelor’s degree & 5 years of Information Systems experience OR Associate’s degree & 10 years of Information Systems experience OR High school diploma / GED & 12 years of Information Systems experience
Bachelor’s degree and 5+ years of experience in Box/M365 or similar platforms
Effective internal & external relationships and operating across functional boundaries
Ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans
Hands on experience with Box, M365 and other Cloud Enterprise Solutions
Collaborates with Enterprise Architecture group and implementation partners in defining solution specifications
Analyze, estimate and plan for enhancement requests, building new Box apps or M365 app components
Strong time and task management skills to estimate and successfully meet project timeline
Work closely with Operations/Run team to troubleshoot problems, assist in deployment activities
Ability to bring consistency and quality assurance across various projects
Good communication skills in explaining the Box/M365 features to end users and assisting end users with utilizing those features and functions
Building complex OOTB Power Platform solutions with no development
Ability to learn new technologies, and be able to work in a high pressure, fast paced environment
Excellent documentation and writing skills to ensure compliance with policy
Able to work independently and provide recommendations on strategies for meeting client needs within the portal, collaboration, and enterprise social domains
Creative problem solving and issue resolution are keys to success
WHAT YOU CAN EXPECT OF US
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
Flexible work arrangements.
FOR A CAREER THAT DEFIES IMAGINATION
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.