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Amgen Information Systems Senior Manager in Lisbon, Portugal


THE AMGEN CAPABILITY CENTER IN LISBON, PORTUGAL (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross-functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

The ACCP is located in the vibrant city center of Lisbon in Sete Rios.

If you feel like you are part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Information Systems Senior Manager



Let’s do this. Let’s change the world. In this vital role you will directly own a global technical resolver team that is responsible for automation and application management. You will be leading a dedicated team that spans all areas of Amgen’s Digital Technology and Innovation, implementing a queueing model to prioritize work within the team, identify and fix root causes, and collect as well as communicate insights.

An ideal candidate would have the ability to work in a high performing product team balancing strategy and execution; have passion and experience in application management; and extremely effective in building partnerships with ability to influence others utilizing excellent verbal and written communication skills.


  • Lead and be accountable for the identified agile product team and prioritized portfolio of software applications

  • Define key metrics and license and capacity management to track product usage, growth and KPIs for success.

  • Manage the application support transition processes, develop Business Continuity Plans, and assess changes for impact

  • Conduct Periodic access reviews, Integrated system assessment (ISA)

  • Monitor key risks & issues and management of queue

  • Represent software applications in CAB (change advisory board) processes/meetings

  • Agile Experience as Scrum Master utilizing JIRA/Confluence & Major Incident Management Representative

  • Establish relationships with application business managers and leads

  • Improve processes related to Maintenance & Production Support

  • Work with other IS shared services teams (Cloud, DBA, networking, collaboration, etc.) for infrastructure issues

  • Run budget responsibilities, vendor relationships, resource planning, goal setting for the team

  • Manage staff, provide guidance, career development support, and mentoring to all the team members, and be part of the talent development strategy

  • Be a leader in the organization



We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek has these qualifications:

Basic Qualifications:

Doctorate degree & 5 years of Information Systems experience


Master’s degree & 8 years of Information Systems experience


Bachelor’s degree & 10 years of Information Systems experience

Preferred Qualifications:

  • 5+ years of application management or related work experience.

  • Ability to motivate people and instill ownership, reliability, teamwork, and commitment in the team

  • Excellent technical background (e.g., Computer Science, Engineering degree, prior professional app development background etc.).

  • Excellent project management skills.

  • Experience building tools for developers.

  • Excellent daily communication, responsiveness, and teamwork skills

  • Experience working with distributed teams of engineers and stakeholders

  • Experience with using cloud-based services AWS, Azure or Google Cloud

  • Familiarity with automation of processes and functions

  • Ability to communicate complex quantitative analysis in a clear, precise, and useful manner

  • Attention to detail and ability to deal with ambiguity and change

  • Strong interpersonal, communication and communication skills

  • Penchant to learn about new technology innovation and creativity in applying to business problems



Vast opportunities to learn, develop, and move up and across our global organization.

Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act.

Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.

Flexible work arrangements.


Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney diseases, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.