Amgen IS Site Manager in Istanbul, Turkey

Position specific responsibilities & tasks

*Business relationship management:

  • Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about IS services, SLA's and service road maps

  • Drives alignment of IS service roadmaps and local business needs, plans and priorities

  • Participates in country leadership team meetings, presenting strategic IS topics and leading IS related discussions as appropriate

  • Provides country leadership oversight and progress updates of IS portfolio of local demand, projects, escalations, improvement actions and other relevant developments

  • Plans and drives end-user communications to inform / update and get feedback from users about key IS developments / changes, IS processes and IS capabilities

*Service delivery management & escalation:

  • Works with IS service owners / teams to ensure IS service delivery in line with commitments and SLA's

  • Reviews IS service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users

  • Drives service issue escalations up the IS management chain towards resolution

  • Oversees performance of local MSP / vendor (staffs) delivering global IS services

*Service delivery development:

  • Work with IS service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps

  • Coordinates or supports local deployment of global IS service projects

*Information management:

  • Advises business leads and ensures local systems adhere to Amgen's requirements and policies regarding security, compliance, reliability, functionality and continuity

  • Advocates adoption of available global IS services, platforms and capabilities

  • Analyses local systems against global IS services / roadmaps and proposes migration plans accordingly

  • Advises business leads on applying generic IS best practices related to data & information management and automation of business processes

  • Manages / guides new IS demand as raised by local business leads / users in accordance with defined IS processes

  • Analyses technology aspects of business improvement ideas and plans and proposes initial IS project or delivery plans accordingly

  • Plans and manages IS components of local IS driven business projects


Minimum requirements

  • College degree or equivalent industry experience

  • Minimum 5 years experience in a similar role including 2 years line management experience

  • Broad working knowledge of key IS domains & layers incl.: application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies

  • Experience in information / application management, IS service management and IS project management

  • Experience in IS (team) management and governance for an organization unit

  • Experience in development of processes / SOP's, policies and associated documents

  • Experience in team-oriented, cross-functional, global, virtual collaborative environment

Preferred requirements

  • Fluency in written and spoken English

  • In-depth knowledge of IT industry

  • Experience in pharmaceutical industry and exposure to working in regulated environments

  • Knowledge of pharmaceutical business processes and operations

  • Proven record of (1) information / functional IS analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics

  • Experience in applying IT best practice methodologies: ITIL (v3), PRINCE2 and Agile / DSDM


  • Displays strong management and delegation skills

  • Applies conceptual thinking operating at strategic / tactical level

  • Demonstrates excellent communication and presentation skills

  • Possesses strong negotiating and influencing skills

  • Demonstrates excellent organisation and time management skills

  • Routinely applies analytical skills to solve complex problems

  • Exhibits leadership / authority, coaching and motivation abilities