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Amgen Manager/Sr. Manager Customer Centricity in Hong Kong, Hong Kong

Job Summary

The Manager or Sr. Manager, Customer Centricity will be part of the JAPAC regional Commercial Excellence team and will be reporting to the Head of Commercial Excellence. The successful candidate will be responsible for the Multichannel Strategy and capability build for the JAPAC region


  • Lead a cross-functional Multichannel effort to drive Amgen’s overall multichannel transformation

  • Support Marketing Leaders and Senior Management to drive large-scale strategic commercial initiatives across the region and refine Amgen’s JAPAC multichannel and digital engagement in close collaboration with country and regional brand teams

  • Shape and implement appropriate multichannel Operating model – placing roles and responsibilities across the multichannel “value chain” at the optimal location in the organization. Integrate traditional commercial activities (traditional marketing, face to face engagement) with multichannel in planning, execution, tracking (e.g. CRM)

  • Design and implement appropriate planning, execution, governance processes to ensure high quality multichannel planning and execution is included in business processes across JAPAC

  • Partner with Affiliate Business Unit, Marketing Director and cross functional partners to deliver actionable and ambitious brand plans from strategy through execution and measurement plan

  • Partner with Businesses to drive a digital mindset, data literacy and a culture of customer excellence across Marketing, Sales team and Senior Management

  • Install and manage platforms and vendors (CRM, SFMC and other digital platforms)

  • Manage a Marketing Operations offshore team to achieve efficient and high-quality content production and digital asset management

  • Foster an environment of proactive compliance with international consent and data privacy regulations


  • Run daily stand-ups and champion agile ways of working with the team

  • Challenge the team and hold yourself and others to the highest standards

  • Live and breathe candor and foster a constructive feedback culture

  • Deliver at the highest level of professionalism to create value for our affiliate teams

  • Constantly strive to bring the outside in and evolve our ways of working

Basic Qualifications

  • Doctorate degree and 2 years of marketing, sales management and/or project management experience


  • Master’s degree and 4 years of marketing, sales management and/or project management experience


  • Bachelor’s degree and 6 years of marketing, sales management and/or project management experience

Preferred Qualifications

  • Self-starter with an outstanding sense of accountability and exceptional project management skills who can work independently and thrives in a fast paced environment where change is the only certainty

  • 2 plus years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

  • Experience in a top tier management consulting firm is a plus

  • Solid knowledge of Strategic and Multichannel Marketing, Brand planning processes and analytics (Tableau, Google Analytics, a big plus

  • Strategic planning and analytical experience

  • Strong understanding and applied knowledge of digital engagement data and setting up of a close-loop marketing enabled environment

  • Operational Marketing experience (Product/Brand manager) in Pharma or FMCG

  • Strong interpersonal skills with demonstrated ability to work effectively across the matrix

  • Excellent written, analytical and oral communication skills

  • Familiarity with Digital Asset management systems and Marketing Automation platforms (especially SFDC, Veeva) is a strong preference

  • Very strong PowerPoint and Excel skills, including direct experience using these skills in professional setting

As one of the world’s leading biotechnology companies, we focus on discovering and producing medicines and therapies that treat cardiovascular disease, oncology, bone health, neuroscience and nephrology issues, and inflammation.

This is a 20,000 strong, $22bn+ business with a formidable pipeline. We can offer you rare scale and scope. The opportunity to tap into a spirit that fuels success. And the chance to lift your profile further by shaping the future for the biotech industry. While leaving an indelible mark on humanity.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.