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Amgen Strategic Planning and Operations Manager in Holly Springs, North Carolina


You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX Batch facility will combine the latest in disposable technologies with traditional stainless-steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027.

Business Resiliency Program Manager


What you will do

Let’s do this! Let’s change the world! In this vital role, you will lead the Business Resiliency program for Amgen North Carolina (ANC). Business Resilience strives to identify, understand, and reduce the risks of business disruptions, to respond quickly and safely to any events that affect our staff or assets, and to restore and resume our critical business operations as soon as possible across all Amgen sites and functions.

The program consists of five disciplines that help the company prepare for and respond to various risks and disruptions: Risk Management, Emergency Management, Crisis Management, Business Continuity and Disaster Recovery. It defines the requirements, framework, and governance, as well as provides resources and tools to support functions, locations, and regions.

Responsibilities Include:

Program Management:

  • Establishing a governance structure for strategic planning and execution of all Business Resilience elements, including identification and assessment of risk, tracking of mitigation actions, maintenance of strategic plans, and monitoring of overall program health, in compliance with policy, standards, and procedures.

  • Developing overarching plans, checklists, trainings, exercises, and program health metrics.

  • Representing ANC at the Operations Business Resiliency Network.

  • Collaborating closely with Global Security, Global Business Continuity (BC), Environmental Health, Safety & Sustainability, Site Leadership, Critical Business Units, Integrated Service Providers (ISP), and other partners. Coordinating with the Digital Technologies and Innovation team on Disaster Recovery.

  • Developing relationships with external partners and collaborators at a local and state level such as emergency management agencies, utilities, and critical recovery service providers.

  • Providing training to team members to sustain bench strength in key response positions.

  • Facilitating tabletop and full-scale site exercises, and incorporating lessons learned.

  • Developing tools and reports for effective monitoring of Business Resiliency

  • Extending oversight of the program elements to our network of key suppliers and service providers.

  • Leading continuous improvement of the Business Resiliency program

Subject Matter Expertise in the Following Areas:

Risk Management:

  • Identify, assess, and mitigate risks impacting ANC using Amgen’s operations risk management framework.

  • Own and lead ANC’s business risks portfolio and escalations to Operations Network level, as appropriate.

  • Facilitate Executive Management review of site risks and mitigations.

  • Develop cases for risk-related projects.

  • Provide risk assessment and/or risk management support for capital projects.

  • Work with insurance provider on risk quantification and recommendations.

Crisis Management:

  • Lead Crisis Management at ANC by working closely with Site Leadership, key business functions, integrated service providers (ISP), and network support functions.

  • Create and maintain site Crisis Management plans including actions, roles and responsibilities, communication protocols, and develop effective templates for event documentation.

  • Serve as facilitator of the site Incident Management Team (IMT) and in the event of an incident, integrate site, regional, and global support teams to ensure a coordinated response, recovery, and communications.

  • Plan and lead execution of coordinated training exercises

  • Document Lessons Learned and lead after-action reviews with Site Leadership and appropriate partners after training exercises and real event activations.

Business Continuity:

  • Facilitate the identification of potential business disruption scenarios working closely with our global and local business process owners, and key service providers.

  • Drive development of Business Continuity plans for all key functions, extending into key suppliers and service providers

  • Establish and maintain a Business Continuity program to ensure plans are in-place, up to date with current risks, and mitigation actions are appropriate for the timely recovery of physical structures, processes, and services.

  • Facilitate tabletop and full-scale site exercises, and incorporates lessons learned.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The hard-working professional we seek is a dedicated team-player with these qualifications.

Basic Qualifications:

  • High school diploma / GED and 10 years experience in Business Resilience or in an operational role with a strong focus on risk management OR

  • Associate’s degree and 8 years experience in Business Resilience or in an operational role with a strong focus on risk management OR

  • Bachelor’s degree and 4 years experience in Business Resilience or in an operational role with a strong focus on risk management OR

  • Master’s degree and 2 years experience in Business Resilience or in an operational role with a strong focus on risk management OR

  • Doctorate degree

Preferred Qualifications:

  • Experience in Biotech, pharmaceutical or GXP industry. Knowledgeable about Manufacturing, Facilities, Engineering, Warehouse, and Laboratory Operations.

  • Excellent leadership, coordination, communication, presentation, and facilitation skills.

  • Experience in developing and efficiently conducting cross-functional strategic initiatives.

  • Experience leading projects and programs.

  • Experience facilitating risk assessments, and with risk management frameworks, processes, and tools.

  • Experience delivering emergency, crisis, or risk management training.

  • Experience leading incident response and capturing intel.

  • Self-motivated, proactive, independent, and adaptable with ability to respond quickly to unplanned events.

  • Emergency, Crisis Management, Business Continuity, IS Disaster Recovery, or Project Management Certification.

  • Experience with Continuous Improvement programs (Lean, Six Sigma).


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

  • Stock-based long-term incentives

  • Award-winning time-off plans and bi-annual company-wide shutdowns

  • Flexible work models, including remote work arrangements, where possible

Apply now

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Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.