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Amgen Technical Analyst - Research Informatics, Digital, Technology & Innovation in Burnaby, British Columbia


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Technical Analyst - Research Informatics, Digital, Technology & Innovation

Burnaby, BC (Hybrid work)

Occasional travel (when it is safe to do so) may be required in order to work with other team members


What you will do

Let’s do this. Let’s change the world. In this vital role you will join the Amgen British Columbia (ABC) team to serve as a liaison between Digital, Technology & Innovation (DTI) functional areas and Research leaders to provide a better digital experience for Research staff.

You will drive support a variety of Information System needs for our scientific staff and be the Information Systems point of contact for all DTI teams. You will also work with the Enterprise Benchtop Services team which supports technology and innovation in our labs.


  • Triage help desk service requests, change requests and incident reports related to onsite IS infrastructure

  • Support site-specific technology programs and efforts for Research, including Site or Lab construction or relocation activities

  • Serve as a liaison between Information Systems functional areas and Research leaders to provide a better digital experience for Research staff

  • Key contact for site incidents and emergency response planning and management

  • Handle site-specific end-user technology needs, including data center, network bandwidth, Internet of Things (IoT) devices, conference room configurations.

  • Keep management informed of key efforts, communicate technical issues encountered to appropriate Information System functional teams and be accountable for short and long-term resolution

  • Drive consistency in processes and adoption of Scientific application systems across sites with recognition to site-specific needs where appropriate

  • Continually seek opportunities to increase Research staff satisfaction in using & adopting technology

  • Work with Global DTI teams on Network and Infrastructure for internal and external communications (e.g., Wi-Fi, phone system, AV equipment, firewall, remote access)

  • Coordinate Information Systems asset inventory management, procurement, and decommissioning

  • Ensure safety and compliance in data centers and workspaces


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The detail oriented professional we seek is a creative problem solver with these qualifications.

Basic Qualifications

  • Master’s degreeOR

  • Bachelor’s degree and 2 years of experience in Information Systems, Computer Science, Engineering, or Information Systems Help DeskOR

  • Associate degree and 6 years of experience of Information Systems, Computer Science, Engineering, or Information System Help Desk experienceOR

  • High school diploma / GED and 8 years of experience in Information Systems, Computer Science, Engineering, or Information Systems Help Desk

  • Knowledge of Microsoft Windows system administration and Linux systems

Preferred Skills:

  • Experience with AWS including EC2 and S3 bucket creation and support

  • Ability to read and write Batch Script, VBS, and PowerShell

  • Solid grasp of Windows OS (XP > Windows 11)

  • Basic knowledge of LINUX commands for deployment of Red Hat Enterprise Linux 7

  • Programming skills and experience with Microsoft programming tools including C#, ASP.NET, SQL and IIS and other tools

  • Experience creating impactful slide decks and communicating data

  • Ability to drive projects/company initiatives using Agile methodology

  • User focus with ability to work closely with customers to manage the resolution of DTI tickets in line with customer expectations and experience

  • Demonstrated experience of IT support in a Life Sciences, Pharmaceutical, Biotech company or equivalent industry or knowledge of the pharmaceutical industry regulated system qualification and validation processes for computer related systems


Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.