Amgen Sr Associate Information System Analyst - End User Engagement in Tampa, Florida

Amgen is seeking a Senior Associate Information Systems (IS) Analyst-End User Engagement to join Collaboration Team within the Infrastructure and End User Technology function and will be responsible for architecture and technology delivery for Amgen's Office 365 stack as well as other collaboration tools. The incumbent plays a key role to delivering on IS initiatives and is passionate about technology, an internal evangelist/champion that promotes this technology and will be responsible for supporting the use of collaboration systems and platforms at Amgen. The Senior IS Analyst will establish and maintain a positive business relationship with users and other stakeholders of the service and will participate in and/or facilitate cross-functional team meetings to discuss and drive the use of the services and help drive the identification and application of new collaboration tools at Amgen.

The Sr Associate IS Analyst will report to the Senior Manager, Information Systems based out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

Global Business Services (GBS), Communications, Collaboration, and Compute (CCC) team that is responsible for the design, development, delivery, and life cycle of Amgen's messaging and collaboration technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.

Key Activities for the Sr Associate IS Analyst include:

Lead client requirements gathering sessions and accurately document business requirements

Functional requirements and technical design documents while working with solutions team to set standards, processes and best practices for client

Ability to lead functional migration and modernization of SharePoint Solutions

Document, socialize, and triage issues, defects, and enhancement requests

Manage traceability matrices, change requests, test plans and test cases, user guides, capability discovery and delivery roadmaps

The development team's progress within a given project while successfully engaging in multiple projects simultaneously (no direct reports)

Identify, manage, and mitigate all issues and risks to minimize impact to project scope and schedule

Engage with business to build collaboration solutions around current process and help find ways to improve and provide value using the Collaboration Service platforms; balance finding solutions with maintaining client's ability to understand and support going forward

Ensure solutions meet Amgen and the Collaboration Service governance and best practices and position the business to be able to support solutions

Champion technology advancement within Amgen via frequent interactions, demos, and understand of core business functions

Interact with Vendors to understand and develop joint roadmaps/strategies in conjunction with Amgen's, Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen's information

Assess new technology capabilities as they present themselves in the market

Contribute to longer-range architecture, strategy and direction for Enterprise Collaboration and own issues to completion

Independently resolve complex, break-fix issues and identify and correct complex system issues

Participate in training programs designed to educate end users about basic and specialized collaboration applications

Collaboratively work with Enterprise Architecture group and implementation partners in defining solution specs

Travel: Domestic and International travel up to 5% may be essential

Basic Qualifications

Master's degree


Bachelor's degree and 2 years of Information Systems experience


Associate's degree and 6 years of Information Systems experience


High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications

Strong analytical and critical thinking skills with the ability to perform detail-oriented work

Strong organizational, facilitation, work planning, and multi-tasking skills

Excellent interpersonal skills and the ability to communicate and collaborate proactively with others

Attention to detail and experimental/troubleshooting aptitude

Demonstrated ability to work in a fast-paced team environment

4+ years of formal technical support, help desk or customer success management experience for a technology company

Experience with modern web standards and technologies (e.g. HTML5, JavaScript, CSS3, JavaScript & JQuery)

High level of technical competency with Office 365, SharePoint Online and other Cloud Enterprise Solutions

Experience using automation tools and scripting languages (Powershell) with understanding of cloud APIs

Hands on with technical solutioning and execution within Office 365

Strong background delivering emerging technologies, mitigating risk and delivering innovation

Proven ability to move products from Demo and Proof of Concept to Pilot and Production quickly

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.