Amgen Specialist Information Systems (IS) Business Systems Analyst - Change Management Process Owner in Tampa, Florida

Amgen is seeking a Specialist Information Systems (IS) Business Systems Analyst - Change Management Process Owner who will join our Enterprise Service Management (ESM) team. The Specialist will report to the Senior Manager of Information Systems - ITIL and SAM Process and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

The Specialist Information Systems (IS) Business Systems Analyst - Change Management Process Owner plays a central role ensuring information technology changes meet business objectives on time and by increasing user adoption and usage of the Enterprise Change Management process as Amgen's IS management has endorsed the Information Technology Infrastructure Library (ITIL) as the framework for IS Service Management. The Specialist will act as an enabler as this position can tend to be tied down by process in order to mitigate as many risks as possible. Ultimately, however, it is in the business best interest to enable changes to occur in a timely manner, thus, the Specialist will find a healthy balance between a flexible / agile change system and a low risk environment.

The ESM - ITIL team includes process ownership and governance for Amgen's key service management processes including Incident, Problem, Change, Request, Release, Software, Asset Management and associated Analytics / Service Level Agreements (SLAs), etc. The ESM - ITIL Team closely cooperates with other teams such as Global Business Services (GBS) Technology, IS Service Owners, Quality, Corporate Accounting and strategic external partners.

Key Activities for the Specialist include:

Focuses on the IT side of change including changes to business processes, systems and technology while owning the change management strategies and plans that reduce risk

Maximizes service owner adoption and usage and minimize resistance

Works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact systems

Creates the enterprise IS change advisory board (CAB) aligning with the change management process strategy, policies, standards and ensures the CAB is fit for purpose and performing adequately in the assessment, prioritization and scheduling of changes

Develops, maintains and improves the change process and identifies training needs and develops Change Management training

Stakeholder Management and identifies and initiates improvement change management software components

Schedules and organize CAB meetings and liaises with stakeholders and technical staff

Negotiates appropriate change windows with the service owners and promotes the process across the enterprise

Assists with improving coordinated and regularly scheduled changes to minimize risks, reduce disruptions and costs of doing business

Acts as a Process Champion, Design Lead, Advocate, Coach and Protector

Defines metric measurements, monitor performance and identify opportunities for continuous improvements

Delivery of Change Management procedures and methodologies

10% domestic travel can be expected

Basic Qualifications:

Doctorate degree


Master's degree and 3 years of Information Systems experience


Bachelor's degree and 5 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

Solid understanding of how people go through a change and the change process

Experience and knowledge of change management principles, methodologies and tools

Experience with credibility, influence and authority across the impacted functional areas

Ability to partner with service owners, process owners, compliance leads, and other key stakeholders, the enterprise change manager will define and implement the enterprise CAB and ensure organizational compliance

Exceptional communication skills, both written and verbal as well as excellent active listening skills

Ability to clearly articulate messages to a variety of audiences, to establish and maintain strong relationships, and to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Forward looking with a holistic approach

Organized with a natural inclination for planning strategy and tactics

Ability to work effectively at all levels in an organization while being a team player and be able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with project management approaches, tools and phases of the project lifecycle

Experience with large-scale organizational IT change efforts

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.