Amgen Senior Manager of Source to Pay Operations (S2P) in Tampa, Florida

Amgen is searching for a Senior Manager of Source to Pay Operations (S2P) that is responsible for the Governance, Technology, Process and Analytics for the S2P operations. This Senior Manager is based out of the Amgen Capability Center in Tampa, FL.

The Senior Manager acts as a subject matter expertise in global process and technology and is responsible for resolving key process / technology issues. The Senior Manager works jointly with the Procure to Pay Delivery Lead (responsible for day to day delivery of services) to deliver performance and process governance and reporting for the Source to Pay function residing within the Global Business Services.

The Senior Manager is responsible for ensuring the overall health of the S2P process through the implementation of a multi-level governance structure, oversight of the end-to-end S2P process and its associated policies and procedures and accountability for the S2P Technology landscape.

The following positions will directly report to the Senior Manager of S2P Operations:

S2P Technology Snr Manager

P2P Governance Snr Manager

P2P Process Owner

Key Responsibilities for this Senior Manager include:


Ensures compliance to internal and external policies, regulations and laws within the Source to Pay process

Accountable for maintaining Source to Contract policies and procedures

Interfaces with GBS leadership to review critical Source to Pay priorities, process health metrics and improvement opportunities

Provides approval or rejection recommendations related to S2P policy exceptions and process escalations from Amgen regions or countries

Accountable for the S2P SOX process and compliance

Accountable for implementing and driving governance structure and cadence; monitoring process health and driving continuous improvement initiatives

Partner with Service Delivery Leads to continually improve on SLAs and KPIs

Accountable for governance of outsourced provider

Responsible for driving global change communication


Accountable for conformance to Amgen S2P process

Serves as the escalation point where there is non-conformance from Amgen or outsourced provider. Drives deviation resolution and adherence to process

Drive stakeholder satisfaction through identifying value add and continuous improvement opportunities

Partner with Service Owners, Global Strategic Sourcing and other Leaders to understand requirements and priorities impacting the Source to Pay process

Drives process improvement in each of the areas by liaising with the S2P Delivery Lead, Global Strategic Sourcing, Regional Service Leads, Outsourced Provider and other functions as required (SOX, Legal, etc.)

Participate in projects to support Global Business Services and Source to Pay services

Accountable for training initiatives for existing and new Amgen employees


Accountable for all S2P technology platforms, ensuring integration with Amgen IS teams

Provides recommendations to S2P and GBS leadership on new technology platforms that will support improvements to the S2P process, leading negotiations and identification of technology providers

Manages all third party technology relationships, ensuring service levels and system uptime is adhered to

Leads efforts to align with Amgen SAP and ancillary system upgrades to ensure compliance and readiness


Basic Qualifications

Doctorate degree and 2 years of Procurement or Finance experience


Master's degree and 6 years of Procurement or Finance experience


Bachelor's degree and 8 years of Procurement or Finance experience


Associate's degree and 10 years of Procurement or Finance experience


High school diploma / GED and 12 years of Procurement or Finance experience

AND 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications

Bachelor's degree in business or any other highly quantitative discipline

8+ years' experience in Procure to Pay processes

Experience working with Ariba Source to Pay tool and SAP

Experience working for a Global corporation

Strong presentation and influencing skills

Experience in contract negotiations with third parties

Experience in preparing executive communication to include written and oral presentations

Experience leading large teams with multiple disciplines within Procurement or Finance

Experience in managing stakeholders through change

Demonstrated experience in process and service management

Excellent data-driven problem solving and analytical skills with demonstrated ability to bring structure to vaguely defined problems, pragmatically scope problem solving approach, and manage execution

Ability to influence at all levels with a customer service mindset

Ability to take initiative and work within an autonomous environment

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.