Amgen Senior Associate IS Windows Engineer in Tampa, Florida
Amgen is seeking a Senior Associate Information Systems (IS) Windows Engineer who will support Infrastructure Operations having primary responsibility for activities related to Windows administration, and other current, or new related technologies introduced in the Amgen 24x7 regulated, on-call environment.
Senior Associate IS Windows Engineer will be reporting to the Senior Manager Information Systems at Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.
The Infrastructure Operations team is the global enterprise administration group that manages physical and virtual hosting including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup. The primary Windows platform supported by this group is Windows 2012 R2 with a smaller footprint of previous Windows server operating systems, as well as current Microsoft server versions.
Key Activities of the Senior Associate IS Windows Engineer include:
Support the Service Owner, full time employees, and managed service provider in the development, delivery, and continuous improvement of the technology service
Ensure service offering is aligned with our key principles of service ownership which include: meeting the needs of the business, cost effectiveness, scalability, compliance, reliability, and resilience
Support monitoring, administration, maintenance, and troubleshooting of Microsoft technologies, including Windows Server Operating Systems, IIS, Active Directory, Group Policies, and Microsoft Clustering
Contribute to server design decisions ensuring that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment
Support the design, then implementation of enterprise Windows server solutions and IT projects while validating alignment with our strategic goals and technical standards
Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and Managed Service Providers including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
Contribute to monitoring security bulletins to obtain information of potential threats; analyze and support necessary security patch implementations to ensure ongoing system security
Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance, then investigate and resolve technical issues and assisting in Root Cause Analysis reviews
Bachelor's degree and 2 years of Information Systems and/or Windows Administration experience
Associate's degree and 6 years of Information Systems and/or Windows Administration experience
High school diploma / GED and 8 years of Information Systems and/or Windows Administration experience
Industry Certifications and experience with Windows server administration
Direct working experience in installing, configuring, and administering:Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies
Microsoft Server Operating System technologies: Windows Server 2012 R2 and 2016
Previous experience SCCM and Windows patch management experience, including demonstrated knowledge in supporting updates to server operating systems and applications
Previous experience in Operating System Administration, Performance, Reporting and monitoring needs
Previous Scripting and ITIL experience and managing regulated systems in the Pharma sector
Understanding of operating system and network tools for troubleshooting performance issues
Working knowledge of Clustering and HA configurations
Solid data-driven problem solving and analytical skills
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.