Amgen Senior Associate IS Business System Analyst in Tampa, Florida

Amgen is seeking a Senior Associate Information Systems (IS) Business System Analyst to join the Analytics and Knowledge Management (AKM) group and responsible for supporting various functions and applications within Regulated Content Management. The Business Analyst acts as an intermediary between the business and the technical communities working with IS project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed. The Incumbent is an active thought partner and application visionary who shapes the technology demand among the business community and supports the accountable Service Owner during agency inspections or internal audits.

The Sr Associate IS Business System Analyst will report to the Sr Manager Information Systems at Amgen's Capability Center in Tampa, Florida. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

AKM services include Advanced Analytics and Data Integration, Big Data technology services, Information Discovery and Search, Information Architecture, Knowledge Management (KM) and Regulated Content Management. The role will be part of the Enterprise IS team responsible for delivering systems in support of Regulated Document Management.

Key Activities for the Sr Associate IS Bus Sys Analyst:

Work with stakeholders in Research, Operations, Development IS and Enterprise IS, to define requirements and help in implementing changes to Content Management platform while adhering to Amgen standards, policies and procedures

Develop a strong understanding of business need, business information, IS systems, and translate to solution requirements

Establish and maintain successful partnerships at various levels with R&D and Operations IS and business teams

Develop a strong understanding of the AKM services, technologies, and capabilities to provide awareness to the functional IS and business teams, as applicable

Partner with Client IS teams in developing project or program business cases involving new or existing AKM platforms and services

Work with team to establish in-depth knowledge-sharing of IS&RM operations, services and reports; supporting the management of IS&RM financial reporting

Maintain IS&RM internal facing MyTeams, Yammer and BOX sites to ensure adherence to Amgen's Records Retention policy; Check to ensure appropriate documents are stored that attest good Security practices are in place

Partners with business and technology partners to elicit, analyze, translate, and document business requirements into functional and non-functional requirements. Partners with business partners to conduct UAT

Analyzes, documents and tests program development, logic, process flows and specifications

Develops user manuals to describe application installation and operating procedures

Prepares for and ensures that documentation stands up to audits and inspections; provides further documentation as necessary

Basic Qualifications

Master's degree


Bachelor's degree and 2 years of Information Systems experience


Associate's degree and 6 years of Information Systems experience


High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications

Experience working on Electronic Document Management Systems

Able to translate complex business processes into actionable and understandable steps for successful execution of business capability delivery

Experience working in regulated environments and understand the processes to deliver solutions with agility and maintain compliance requirements

Good organizational skills, strong attention to detail and experimental/troubleshooting aptitude

Good written and oral communication skills

Well organized and has managed several different tasks in parallel

Consultative skills and experience in engaging people throughout the organization

Ability to cross-train peers within department and other IS organizations

Experience in the pharmaceutical and/or healthcare industry

Intellectual curiosity and the ability to question thought partners across functional areas

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.