Amgen Director of the External Workforce Center in Tampa, Florida

Amgen is seeking a Director of the External Workforce Center who will lead our newly created External Workforce Center. The Director will report to the Tampa Site Head and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

The Director of the External Workforce Center will set strategy for, provide leadership to, and oversee the global External Workforce Center (EWC). As such, the Director will own and execute standardized processes through the Center for the life cycle management of external workers while continuing to grow the presence of the EWC to additional countries and regions as appropriate. The Director will also drive cost reduction, minimize risk, and implement continuous improvement while acting as an important member of the External Workforce Governance Council. Additionally, the Director will be a key escalation point for external worker issues globally while being the process owner for external workforce processes.

As Amgen has set out to transform the processes, systems, and structure for the life cycle management of our external workforce (i.e. temp workers, consultants, outsourced services, etc.), we've created the External Workforce Center. This group is responsible for sourcing all staff augmentation / temporary labor and some SOW (statement of work) contracts via project-based workers. Additionally, the Center is responsible for delivering cost savings targets, and executing on operational excellence for external worker related processes.

Key Activities for the Director include:

Directs reports, as well as owns and oversees the contracts and performance management, service level agreements (SLAs) and key performance indicators (KPIs), for the managed service providers (MSP) for SOW, Staff Augmentation, and Payroll

Develops and delivers global standardization with local considerations for policy and legal compliance

Ensures continuous implementation of Amgen's transformation plans and objectives

Demonstrates value and savings delivered through program year over year

Ensures the EWC is executing the HR, Procurement, IS, Security and Space Planning strategies

Provides continuous benchmarking to drive best in class offering

Standardizes and automates processes whenever possible and meaningful

Mitigates risk through appropriate classification of external workers

Enforces external workforce policies and recommends policy changes

25% travel can be expected

Basic Qualifications:

Doctorate degree and 4 years of Human Resources and/or Finance and/or Strategic Sourcing and/or Shared Services experience


Master's degree and 8 years of Human Resources and/or Finance and/or Strategic Sourcing and/or Shared Services experience


Bachelor's degree and 10 years of Human Resources and/or Finance and/or Strategic Sourcing and/or Shared Services experience


4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

5+ years' experience working in a leadership capacity running an external workforce program for a large (10K+ employees) global corporation (ideally in Pharma / Life Sciences sector or other regulated industry)

MBA or Master's degree with emphasis in such areas as management, human resources, or finance / strategic sourcing

CCWP certification

Experience with leading global expansion of an MSP / SOW program

Strong familiarity with MSP and SOW program trends and best practices

Experience managing teams that have international responsibilities

Experience with process improvement and key systems such as Fieldglass, Ariba and Workday

Sound knowledge of applicable employment laws, regulations, contracting and business practices related to external workers

Demonstrated ability to handle multiple competing priorities, adapt to ever changing demands, and possess an intellectual curiosity, desire and ability to understand the business.

Strong analytical, problem solving, consulting, and management skills

Outstanding communication and interpersonal skills

Ability to interact with and influence all levels of management, and executives.

Ability to partner well with business and G&A functions

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.