Amgen Associate of Human Resources in Tampa, Florida
Amgen is seeking an Associate of Human Resources who will work on our Employee Services group. The Associate of Human Resources will report to the Human Resource Operations Manager and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.
The Associate of Human Resources will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Key Activities for the Associate include:
Answers telephony inquiries from a dedicated phone line, as well as email inquiries, and triage / escalate issues according to defined processes and procedures; inquires include providing navigational support / answers relating to Amgen's HR system (Workday) while utilizing a knowledgebase program for guidance, an incident management tool to manage inquiries and transactions, and providing excellent customer service as measured by Service Level Agreements and call center metrics
Performs transactional work in Workday as well as manages and maintain the content in the team's knowledgebase program and suggest improvements for ongoing development
Contributes to improving relationships and service levels with staff and Center of Excellence partners by pro-active communications as well as timely and effective responses
Generates standard reports and perform audits on transactional work and other processes
Contributes to knowledge sharing within the team. Provide feedback on process and technology improvements
Supports and backs up other team members in their daily activities while fostering and sustaining a positive work environment that fosters team performance through own work and behavior
Manages other assigned activities
Several weeks of initial training, hosted in California, can be expected
Associate's degree and 4 years of Customer Service experience
High school diploma / GED and 6 years of Customer Service experience
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
2+ years' experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast paced environment to meet deadlines
Strong team player who is able to collaborate with colleagues on complex tasks
Experience supporting a large organization / customer base
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.